I’m writing on behalf of a family member who is absolutely destroyed now that capital one bank has taken over north fork bank. She is employed at a call center environment, with 60 plus calls waiting a day at minimum. With a service level of 30% when it’s supposed to be around 80% or higher. The minute one call ends, another one follows, without one second in between. Its non stop. They cancel morning breaks a majority of the time out of the week, it call volume is high. I feel It’s very essential that they receive all breaks due to the high call volume. The managers don’t allow u to have 2 seconds to your self. If there is a holiday or any given day where the calls are not as consistent there ready to send you home, using YOUR OWN voluntary unpaid time off. There’s a thing called compliance which you are required to reach a certain month to date average which is 93% or higher, and is nearly impossible due to reps having to limit each call to less than two minutes and two seconds, while assisting clients. Another issue is your penalized for using the restroom which is over there allotted time frame. You have to suffer if you are on the phone assisting a client and the phone call runs over into your lunch time which, for example is twelve noon and lets say the call ends at twelve ten, naturally your going to log off at twelve ten and return at twelve forty because your entitled to a half hour lunch break. Unfortunately at capital one bank because you went to lunch late you are considered late returning and it is deducted from your compliance. If we were to hang up on the customer it would be considered an auto fail, so they leave us no choice but to except it. The person that I’m speaking of is a very good employee, and has been working with the bank for three plus years. As we stated earlier she's been employeed with them ever since it has been North Fork Bank. She has never been written up or recieved any verbal warnings. She has kept a Great attendance and always meets the job requirements and expectations. I Come home every day and see this person mentally physically destroyed, this job is getting the best of her. It’s indescribable the amount of stress and depression this person has endured working with this company. This is not just a problem with this individual 80% of her co-workers have complained and I’ve decided to take further action in hopes to seeing some results. If neccesary, this person would be willing to give all her information to proceed further. thank you so much for your time, and i look forward to hearing from you.

My name is Scott Wright. I am a victim of credit card fraud. A girl has gotten my information from my mail and gotten a Capital One Credit Card in my name with her as co-signer, so she could use the card. This all happened in 2001 from what Capital One has told me. I first found out in or around the first of 2003. I found out through my credit report. At this time I contacted Capital One and explained to them that I had never owned a Capital One card nor had I even applied for one. The check all the transactions and signatures and found that this girl had fraudulently used my name to get the card and that she had been the only person to have ever used the card. I can not remember the name of the lady that I talked to at Capital One, but she told me then that she would take my name off the account and hold the other lady responsible for the account. She told me that it was all taken care of. This was in early 2003 remember. Well I hadn't heard anything from this account again until June of 2008. Now all of a sudden it is back on my credit report, and for much more money this time I might add, and Capital One tells me that they can no longer pull up my account on there computers to see the history. They have now turned it over to a company called Northland Group Inc. This company tells me that they also can not look up the history of the account and that I must either pay them or work things out with them. I am at a total loss on what I can do now. Can anyone out there help me???

All I have to say is that they are an impossible company to deal with. I have tried over and over to have some type of normal business relationship with these monkeys to no avail. They have mislead me, some representatives are outright rude, and frankly think they are being smart by making things difficult, but they are actually slowing the economy down by tarnishing people's scores sue to their bizarre business practices. I have never seen a more inefficient organization in my life and will never deal with them again no matter what!!! EVER EVER EVER EVER AGAIN!