Capital One will not be in my wallet either. I will be paying them off THIS MONTH !! Recently I had to choose to CANCEL my card from use to keep my interest rate @ 4.9 but I missed the cutoff date by one day. Now I pay 13.9% interest. I was never late and always paid more than the minimum amount due. Oh, recently I paid 3 times in the month of june and was charged a late fee !!?? I called them and they said I paid it too early...Not what I call top notch customer service but the bottom end of the customer being serviced.
Try to find a customer service number on your statement...all you'll find is a number to take more of your money.

A friend, who is a senior citizen, received a call from Capitol One . They wanted him to take a credit card to which he refused. They sent it anyway with a bill for $59.00. He did not want the card as he had told them and proceeded to cut the card in two and sent it back to the company. The next month he received a bill for $59.97 the .97 being interest. I proceeded to step in and help. I called Capitol One and said I was his daughter and to please stop sending bills to him on a credit he already told them he didn't want to begin with. They needed to hear from him to " cancel the account " which he did and which they say they did. What bothers me is how they are forcing credit cards on people who don't want them to begin with then sending bills with accumulating interest on a card that's never been used or activated. I believe they are scamming people for the $59.00 hoping to at least get that amount from them and preying on senior citizens. Perhaps too many people have ripped them off in the past and they are trying to get some money back by strongarming some unsuspecting seniors. I could see them only charging their yearly fee if the card has been used but why would someone pay a fee on a card that' never been used and never will be? Thanks

So here we are we have bailed this company out with our hard earned tax dollars and will be paying for them for years to come and they treat their good loyal customers like the dirt on the bottom of their shoes!

Not only have they hiked interest rates but now they slash credit limits do you think they had the courtisy to notify their good customers of the wonderful business dicission? No by the posts I have read I am going to say the majority have not received anything in writing indicating the wonderful business decission on the part of Capital one.

When you call customer service you are pretty much told too bad so sad. You can't close your account because then then will hit your credit rating which is what they are claiming to be the reason to begin with but yet they are doing this to all their best customers what a crock, hate to see how they treat their bad customers!

What happened to all of that bail out money they got why are we paying for them again with this high interest did they not get enough of our money.

Wonder why their own employees don't have their card I talked to no less then 6 customer services reps reading from the same well prepared script and out of the six 3 do not even have their own companies cards makes you wonder what they know that we don't.

So much for the hassle free card false advertisement comes to mind!

I too am completely in shock by the lack of disregard and disrespect I was given by Capital One after they increased my rate from 4.8% to 15.9%. I am a perfect customer of about 3 years who uses my card on a daily basis and has never been late on a payment. I typically would pay off my (usually very high) balance each month. Note that banks (credit card issuers) make lots of money off of us credit card users by charging their merchants a percentage of our usage. So, them saying they make no money off of us "convenience" card users is an outright lie. I feel bad now for the small business owners who had to pay fees to Capital One for my usage.

When I called general customer service they explained that due to the economy they had to make a business decision that will impact millions of customers and that there was absolutely nothing he or anyone could do and since it was after 11PM CST I would have to call back tomorrow. The people who have the authority to reduce the rate are no longer available for the day was his next response. I called back the next day and talked to one of those so called Senior Supervisors at a different number that I was given by customer service the night before and I once again described my dissatisfaction in a calm voice. After being talked down to and him saying if I paid my balance each month I wouldn't have to worry about the rate anyway and that I should take my $10, 000 balance and transfer it to another card that offers a great balance transfer rate. I asked what my incentive would be to stay as a Capital One customer and he had nothing.

My Discover Card issues cash back (I have $150 so far). My Chase card offers flight miles (I have around 30, 000) and I get points for gifts with American Express (over 30, 000) and Citibank (about 10, 000). I said my incentive to use Capital One was for the lower interest rate (I had 4.8% or lower the entire time I was a customer) and with that now up to 15.9% I have no reason to stay. So, with nothing to offer me and him telling me he was "the top of the food chain in the Call Center" and that there was nothing he could do and nothing anyone would EVER be able to do, HE decided my time was up on the call. He then told me that there were other calls in the queue and that he had to go and hung up on ME. I am amazed that this company would let go such a great customer with an even greater future potential by an uncaring, disrespectful jerk like that. I had to actually call back to close my account and that is exactly what I did. I transferred my $10, 000 balance to Bank of America at 0% for 6 months with no transaction fee.

I understand the banks are suffering too in this tough economy, but so dearly are the consumers. So, instead of sending a passionate personalized letter explaining the need to raise interest rates, they send an impersonal and almost threatening in language change of account notification brochure. Did Capital One ever hear about targeted and segmented communications? Do they even know how to communicate properly to their customers when making such impactful changes to their customers accounts, especially their best customers? although I agree that no customer, no matter how delinquent they are, deserve this type of treatment, the "good and best" customers deserve more. The power of personalization goes a long way and if they would have planned their communication strategy about this with a legal sized letter with a thoughtful explanation and understanding of the hard impact this will have on many, the severity of these changes wouldn't seem as bad and we wouldn't have been so offended. They treat their consumers who are also struggling in these hard times by rewarding them with disrespect and a rate increase of 3X higher. Unbelievable!

This was a show stopper for me and my husband. I have the power of word of mouth and so do you, so don't ever bank with Capital One ever in this lifetime and make sure you let everyone and anyone know and they will follow suit. Capital One's logo is "What's In Your Wallet? Well, Capital One, it's not your card!

I closed my Capital One Credit Card 4 years ago when I was living in Florida because I never used it. I closed it with a zero balance and I didn't want to continue paying a $50 annual service fee for a card I didn't use. After cancelling it with their outsource people in India or Pakistan, I thought it was taken care of. Three months later, I get a statement showing a $50 annual fee again for them. I call and get India again, explain I have cancelled my card three months prior, and get assured it is taken care of. Needless to say, it took me four months of phone calls to get this charge off of my closed account and get the card closed. Three years ago, I moved to Texas, and all of a sudden I start getting letters from my credit card companies saying they are raising my interest rate because of a delinquent account. I request a copy of my credit report, and lo and behold, Capital One has charged me a $50 annual service fee on a card that was closed four years ago! That was in February, and here we are in June, and I have spoken to 6 Account Managers and probably 50 people from India just to GET to the Account Managers. They finally show I have a zero balance, but they FORGOT to show that I never had a late payment and they also show that THEY cancelled my card! This company should be investigated for Fraud. This seems to be an on-going problem with this company. Why aren't the Attorney General's in each state investigating this company!!! How many people does this have to happen to before they realize this is an on-going problem with them. These are the "Account Managers" I have spoken with to get this resolved:
Fiona Emp. ID# OYN162
Tracy Employee ID# UVH576
Dallena Emp. ID# QBZ694
Shelly Emp ID TEX912
Kelly RFP879
Sarah (didn't write her # down)