Capital One Complaints - WORST CUSTOMER SERVICE

I AM SO PISSED! I have never received such bad service my whole life!
This is a series of events that just keep getting worse. I lost my capital one card and asked for a replacement. It took several calls to have my card replaced because the person I spoke with kept confusing my card number with that of the other cardholders in the company. When I finally got the new card and I tried paying the balance using capital one's automated system, their computer says, "A new number has been assigned for this account. " It then transferred me to a customer service rep (or should I say anti-customer service rep) who was very rude. I told her that I was frustrated and that I wanted to be transferred to a supervisor. Several minutes later, a supervisor got on the line and asked what she could do for me. I told her that I was frustrated since this is the 5th time that has happened in 2 months. I told her that they need to improve their customer service and be more efficient. She started getting defensive and said that there is nothing wrong with their customer service in India. I said that if she is already getting defensive about my complaint and she is a supervisor, then I said that that is unfortunate because the supervisors are supposed to lead and be a good example. She got really sarcastic and said, " We have the best customer service in India!" I told her I disagreed, based on her attitude and several others before her. She huffed and puffed and snapped, " You can call back later when you are feeling happy!" Then she hung up. What a biyatch! I can not believe this woman! I can not believe why Capital One would outsource our jobs to countries like India, that don't even give Americans decent customer service. We need jobs in the US. We need to get back this customer service jobs that are being given away overseas and not being appreciated. And---- these people insult our intelligence and treat us like s---t! This is terrible and needs to stop.
NOTE: Google the words: Capital One complaints and you will find hundered, even thousands of complaints. It's time to do something about this situation. Either boycott Capital One or stop outsourcing jobs to India and elsewhere.

I AM SO PISSED! I have never received such bad service my whole life!
This is a series of events that just keep getting worse. I lost my capital one card and asked for a replacement. It took several calls to have my card replaced because the person I spoke with kept confusing my card number with that of the other cardholders in the company. When I finally got the new card and I tried paying the balance using capital one's automated system, their computer says, "A new number has been assigned for this account. " It then transferred me to a customer service rep (or should I say anti-customer service rep) who was very rude. I told her that I was frustrated and that I wanted to be transferred to a supervisor. Several minutes later, a supervisor got on the line and asked what she could do for me. I told her that I was frustrated since this is the 5th time that has happened in 2 months. I told her that they need to improve their customer service and be more efficient. She started getting defensive and said that there is nothing wrong with their customer service in India. I said that if she is already getting defensive about my complaint and she is a supervisor, then I said that that is unfortunate because the supervisors are supposed to lead and be a good example. She got really sarcastic and said, " We have the best customer service in India!" I told her I disagreed, based on her attitude and several others before her. She huffed and puffed and snapped, " You can call back later when you are feeling happy!" Then she hung up. What a biyatch! I can not believe this woman! I can not believe why Capital One would outsource our jobs to countries like India, that don't even give Americans decent customer service. We need jobs in the US. We need to get back this customer service jobs that are being given away overseas and not being appreciated. And---- these people insult our intelligence and treat us like s---t! This is terrible and needs to stop.
NOTE: Google the words: Capital One complaints and you will find hundered, even thousands of complaints. It's time to do something about this situation. Either boycott Capital One or stop outsourcing jobs to India and elsewhere.

I have been a customer of Capital One for several years and every now and again I have had to call and let them know that they have charged my account a fee that really should not be charged.
This is happening more often, especially since the decline of the banking industry.
A late fee or over the limit fee will show up on my account every month and every month I have to call and reason with them that my account is not over the limit and that the payment they recieved showed up two weeks prior to the deadline.
Now, they are very reasonable about it, but it is becoming very frustrating when I have to call them every month and remind them that it is illegal for them to be charging fees under false pretenses.

I highly reccommend that people avoid credit cards all together, especially in such uncertain times. unfortunately, corporate America has betrayed us once again.

A note for all taxpayers who have been victim to Capital One abuse in lending, we're giving them 3.5 billion in funds they DO NOT even need, to aid their shareholders finacial security. Tell your representative do NOT give Captal One unneeded cash from taxpayer funds. They do not give such breaks to their customers even in crisis, and it will not likely help any of their customers in any way.

I just want Capitol One to be aware that the advertisement used for capitol one, on yahoo is the most annoying blinking advert I have ever seen. I would be pleased to see it gone and would only then consider doing business with capitol one. It is a terrible advert.

Capitol One could ultimately lose business over having such an annoying advert.