capital one for years has been one of the worst credit card companies for predatory billing practices rate hikes and despicable collection practices and terrible customer service. also a guaranteed credit card through them the money to secure the card mysteriously disappears and now I see an articleby the head of the new consumer protection agency praising the ceo of capital one nigel for his understanding bullshit his company is one who created the banking mess and has caused severe financial turmoil in families in america. good advertising campaigns do not make a terrible company into a good company.

I have a platinum credit card with Capital One, A/N:4121-7424-1873-7907. I have setup auto-pays through my checking account, JP Morgan Chase A/N making minimum payments through towards my capital one credit account. On 08-Feb-11, I got an email alert from Experian credit monitoring system that my account with capital one was 30 days due. I inquired with Capital One and was told that I didn't make a payment for the month of Jan and was past due over 30 days. They sent my account to collections and reported it to the credit bureaus without informing me or reaching out to me first. 1. Capital One did not inform me in time either through email alert nor attempted to contact me that I was late on my payment. In the past with capital one, I have received intimation of late payments even if it was 2-3 days past due. 2. My bank JP Morgan Chase paid the min. due in Jan but Capital One claims not to have received the payment on the due date and failed to intimate me though any correspondence except the generic monthly account statement with no red alerts in the subject or body of the email. 3. Capital One also has been charging me $15 towards credit protection, which they now claim will only cover me if I had lost a job and doesn't provide credit protection if there is a late payment. This is gross misrepresentation of the legal contract between us for wish I wish to sue them. 4. The customer service and the supervisor who came online were extremely rude and told me that they would not revoke the late fees nor communicate to the credit agencies that there was an error on their part. I plan to take legal action against them for not only misrepresenting (credit protection that does not work) but being responsible for jeopardizing my credit. Please take action at the earliest to prevent Capital One from cheating other consumers. Regards, Rahul Gill 091-9878546150

I have a CapitalOne Visa small business credit card for convenience. I wouldn't ever consider carrying a balance nor use the checks that they frequently send. I feel that existence of those checks is risking one's financial security because it is so easy for someone else to get their hands on them and use them for themselves.

Supposedly one can contact CapitalOne and have them stop sending the checks. I've done so 2x. Last time I asked them to discontinue was just before Christmas 2010. I was told it could take up to 30 days to stop.

Since that time I've received 4 or 5 sets of the checks with the last coming on Feb. 8 with the January Statement (way more than 30 days). I'd think that since security is involved, they'd chase after the same day's outgoing mail and intercept any checks and stop sending them immediately. But they don't. It's because CapitalOne hopes that someone will else will get and use the checks they send to you so they can charge you for the other person's use.

While they continue to put my finances at risk due to their behavior, they try to sell me service to protect against unauthorized use. They are clearly trying to suck $ from you in whatever unethical way they can. I imagine that their employees with a conscience have trouble sleeping at night.

I'd strongly recommend staying away from CapitalOne!

I was laid off my job in Jan of 09, and have been unable to find employment (like thousands of others) but managed to continue to pay my bill. I called Capital Ones Payment Protection Plan to get it to start making my payments. They told me I had to apply for their protection within one year of losing my job and that there was nothing anyone could do about it. So I am just out of luck. So I called Capital One (4 times) and was told how sorry they were that this happened & they could see I was a great customer and was never late on my payments, but they could not do anything either. The did refund approx $75.00 dollars to my account. Now they can add fees and ruin my credit and hound me into the ground for money I don't have and should have never had to worry about. I'm being punished for trying to be responsible and pay my debts instead of relying on others to cover my bills, even though I have been paying this premium for years. It's a very sad day for this country when companies are allowed to thrive off the backs of unemployed & sick people.

Got a new phone number for my work. Apparently, the guy who had that number before owes Capital One Auto Finance money for an Altima. The creditors call ~2-4 times daily and it is completely useless to talk to anyone (they are useless themselves)and very unhelpful, especially if they feel the slightest bit of defiance on your end.

After trying different angles and wasting about an hour of my life, I got to a worthless piece of flesh that was obviously not management material, however claimed to be a "account manager" and "no one above" his position and will "stop the calling". Although I talked to an individual so far up the chain of command, the calls continue.

If you google "Capital One CEO", you find a link that has a possible address to the CEO of Capital One at their corporate headquarters in VA, the Attorney General of VA and the Commissioner of Financial Institutions of VA. As a potential customer, I will never deal buisness with this company (especially after seeing the complaints) and I will make it a duty in my life to encourage others to do the same.