I just received my Capital One credit card statement and found that my minimum payment had just jumped from $89 to $128 a month on a $5000 balance. On further investigation discovered that my APR % rate had jumped from 9.9% to 17.64%. Never missed a payment, always paid more than my minimum, good customer for over 10 years, how’s that for thanks. When I called them I was given the old “tough decisions in tough economic times”, song and dance. Always told everyone that Capital One was a great company to deal with, guess I’ll have to re-think my customer loyalty.

After paying off my balance in full prior to the due date and then paying additionally, aslo prior to tthe due date, when i noticed recent charges that were not included on that month's bill, i received my next bill with an interest charge of $101.00. I called Capital One and spoke to foreign rep whom i could not fully understand and was then given to an English speaking rep who claimed it was Capital One's policy to charge interest until the bill has been paid in full for 2 consecutive months. I then spoke to another foreign rep who tried to explain that it was interest compounded daily but he could not tell me how or why the number was $101.00 or what number it was based off of. I then spoke to an account rep and got no further satifaction or reasonable explanation of how i own interest when i have no balance. I have paid the $101.00 and will be closing the account after being a good standing customer for many years and paying a 17.9% interest rate. Capital One's practices seem unethical to the consumer.

I have had a Capital One credit card for 5-10 years...never once have I been late in paying any of my creditors, my credit score is exceptional and I never have gone over the limit on any of my credit I have. I would consider myself a very very financially responsible individual (my parents obviously did something right). Only problem I have had with the card is that it holds a high balance due to an ex-gf who split town without paying me. Anyway, June 2009 I received my statement and low and behold received quite a shock. The interest rate had spiked from 9% to 17.9% and my minimum payment skyrocketed. I had to shuffle a bit but I have been able to make payments. My complaint to them has been that they NEVER gave me notice of the increase and that I never had the opportunity to opt out of the increase. I have called them 3 times, yet their overseas cust svc people just want to read from a script and basically tell me that I'm SOL. Whether they sent me a notice or not I don't know - I'm sure its probably sitting behind some mail sorting machine somewhere and I'll get it in about 5 yrs whenever they decided to clean out behind the machine. Anyway...I have since sent a letter to the CEO of Capital One (directly to them in McLean VA) to see if they will provide me with the option to opt out, close my account and go back to my 9% while I'm paying it off. See how locky I'll be with that!! Seems stupid though that they get bailout money from us 'taxpayers' yet all they want to do is give themselves a bonus and buy up Chevy Chase Bank and make themselves one of the largest banks in the Washington DC area.

I am getting tired of Capital One playing their stupid little game called Monopoly and also the game called Life. I cannot get ahead with paying off my credit card payments and keep me in debt. I think the credit card company being outsourced to foreigners make it hard times for America. I cannot keep up with their unknown finance charges and put over limit fees right in front of them without my knowledge. I hope things will improve with this company cause I getting tired of playing games with them, its like playing the lottery and I am not winning anything. I need this extra money to keep the food in the fridge and to take care my own needs. But with Capital One they are just being nothing but a very sneaky bank. of India. Capital One, Thanks for ringing in the New Year with a high finance charge and over limit fee. Greed!!

I have been a Capital One card holder for many years and usually pay my balance in full every month. I had a $3, 000 balance remaining on a home equity line of credit through another company that was expiring. Rather than pull the money out of savings I decided to take advantage of the promotion to transfer the balance at an APR of 1.99% for the first six months knowing that I could pay it off within that time period.

I paid my purchases in full on the next statement plus $300 toward the Special Transaction. When my next bill came the Finance Charges were itemized showing the 1.99% for the Special Transaction and 10.90% applied to the balance. When questioned, the Cap One representative stated that my payments would be allocated to the lowest rate first leaving me to pay a Finance Charge on purchases that I thought I had paid in full! Supposedly this is explained in the fine print at the end of my statement but I can't find it and I did ask about this specifically before I made the transfer. I feel that if the finance charges can be allocated on the statement then the payment should be as well otherwise the consumer is not being charged the 1.99% but rather a MUCH higher aggregate rate. This is just plain false advertising.