Capital One Prepaid Reviews
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ndial73
June 14, 2011
id verification
We ordered a card then ordered one for a secondary card holder. it is a prepaid card so we didnt think getting one and loading our funds would b a problem. i had my tax return deposited on card then was notified my card was on hopld to verify id i sent in what i had at my address since i do not own the place nor do i hav rental ins or lights in my name these being the only documents they wanted they still have not reliesed the card. i sent in id and ss card which shows every detail of me who oprdered the card now i am trying to get my 1800 $ back. which by the way came to them beqaring the same name and ss num thats on the account and my id.
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Frustrated973
March 6, 2010
Prepaid Debit Card
I have a prepaid mastercard from Capital One that I utlize for direct deposit of paychecks and other items such as tax refunds. Unable to access account i contacted customer service at which time I was told my account had been locked pending identification verification. I was told I needed to fax a copy of my drivers license and social security card and my acoount would be unlocked within 72 hours. When I asked about my direct deposits were rejected and sent back to their point of origin. Now I am going to have to wait approximately a week for my employer to re-issue a check. In addition whenI contacted the IRS regarding my tax refund I was told due to the fact that the deposited was rejected I would be recieving my tax by mail in 4-6 weeks. All I get from Capital One is "I'm Sorry"
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Angie
May 19, 2009
Northland Group Inc.
I have a prepaid Visa from Capital One and it has not been in service since the end of November 2008. I tried to use it in Nov. and could not. No where was there any information as to me even having a card or available credit with the card. My last usage of the card left me with a balance of @ 14.00 and trying to get in touch with anyone about it was like pulling teeth. I just want to know why I am being billed $431.83 with a settlement offer of $215.92, when I haven't been able to use it . I understood that after 90 days of inactivity the offer goes to a $5.95 a month service fee, so where did the $392.00 come from?
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