My complaint concerns the following: My dissatisfaction, for the third time, during my call with one of the Sales Representatives (Tyler) today (07/17/2009) regarding my concerns on my bank account being charged without authorization for the amount of $424.53. I had spoken with a lady called “Kay” (If spelled the right way) about my situation that I was working before with the lady that does their transactions over the phone. She told me that she had talked about it with the management and that they had agreed to change my due date to the 15th but in their system the late fees where still appearing. This hadn’t been a problem until now even thought I asked various times for their people to remove those late fees from my record and they said they “could not do that”. Kay indicated that she could not process the amount I gave her but asked me for my credit card information just to have it in file so that when the lady in charge of the credit card transactions get there she would call me. This happened 07/15/2009. I never received a call that day so I called back the next day and Kay told me once again that she would call and they where not going to process my card until they spoke to me. I checked my account yesterday night, after not receiving a call from anyone once again and they had processed my card without my authorization.