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johnburk
June 9, 2010
Gift not received
In Feb.2009 I ordered a new subscription to Car Craft Magazine
in the offer it also included a Shop Clock with a paid subscription.
The first clock I received was broken at which time I contacted
Car Craft with this issue.I received an e-mail stateing they were
sorry and I would receive a replacement by Sept 2009.In Sept.2009
I had not received this clock so contacted them again at which time
they said one would be sent in 6 to 8 weeks.It is now June 2010 and
still no clock.I now see they are asking people to subscribe to
Car Craft and it will include a shop clock with the order. How do
they possibly get away with such claims?
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Car Craft
January 25, 2010
Stile my money
Please Join this group and send it to everyone you know we will close car craft down together http://www.facebook.com/search/?q=car+craft&init=quick#/pages/Wednesbury-United-Kingdom/Car-Craft-Complaints/275046917250?ref=mf
They have stole my money and robbed us all.
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john Dolan
May 24, 2009
mot
when sold a freelander was told it came with a 12 month mot we only got 6 monthes and they kept promisng they would put 12 monthes on it we are still waiting and we bought the car january it is now nearly the end of may ?
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October 27, 2008
UNSETTLED FINANCE
myself and my wife purchased a vehicle from Carcraft (west midlands) around four months ago, as part of the deal carcraft agreed to settle an outstanding finance agreement we had with our previous vehicle. To cut a long story short (and it is very long) I have now recieved a Default Notice from the previous finance company telling me they are going to take legal action if the amount is not settled in the next few weeks. This is the latest development in what has become a knightmare. There have been several new settlemet figures which have been sent to myself which whenever I have phoned carcraft have told me cheques have been sent out to fincance company, non of which have been recieved. The customer service we have recieved from Carcraft has been pathetic to say the least. Just an example of this is over the weekend my wife contacted Carcraft customer service regards the default notice and was basically told that the whole accounts department were in a meeting and that no managers were in the office. We seem to have been palmed off at every available opportunity. I would like to know who i can contact officially (regulators for carcraft) and how I can go about clearing the bad credit rating and default that is down to carcraft and not myself. Any ideas anyone. Also if anyone is thinking of buying a vehicle through carcraft ensure that any previous finance is settled before you leave the showroom.
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June 16, 2008
Miss sold PPI & waranty
We bought a SAAB 95 from Car Craft nearly a year ago. We thought we were paying the on screen price that was explained to us by the salesman (or fraudster) we however are paying an extra £16k this is shocking. The paperwork for the finance didnt arrive until over a month after we purchesed the car so we did not have the option to cancel this or take the car back. We are now locked into paying £27k for a £10k car with no way out. We have tried and tried to cancel the worthless waranty and the very expensice PPI but we NEVER get a response.
There must be thousands of people who have been misled by Car Craft and they must be stopped. Everyone with the slightest complaint should write to the ombudsman and the Office of Fair Trade and the more people who complain the more likely they are to be stopped and the more likely the conned people can get there overspent money back. I have read hundreds of complaints about these conmen on the internet so I know that if EVERYBODY complains to the correct people we can stop them conning anybody else.
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June 11, 2008
Conned by finance agreement
We bought a SAAB 95 from car craft September 07. We were lead to believe our finance payments would be £150 a month cheaper that they have turned out to be. We have complained to Car Craft and only had letters to confirm receipt of complaint and we have complained to The Black Horse who supplied the finance and have received nothing. Car Craft should be ashamed as we were conned by this finance agreement and would never have bough the car if this had been pointed out to us we are therefore paying £27k for a £10k car.
I would like to try and gather all the people conned by these used car dealers and try to publicly embarrass them and be compensated for all our inconvenience.
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November 27, 2007
faulty vehicle
bought a car craft from car craft / enfield to back in feburary . got there around ten in the morning to finish the paper work which should of taken aprox an hour , 2 hours max .. well 6 hours later the paper work which took 6 hours to long i was finally able to take the car id bought .. went to leave car craft and the car was empty of fuel so had to walk to a garage up the road to actually use the vehicle ... as they couldnt do it ... apparantaly ...
then when i did actually did get going i was flashed over as one headlight wasnt working , both the number plate lights didnt work and a drivers side indicator didnt work either ... they claim to do a 101 point check on the vehicle which cleary they hadnt ... after 3 months the car broke down and wouldnt do more than 2500 rpm in so i could only do aprox 36mph ...
ive sent letters to both the finance company and car craft to which they give me excuses that the warranty dosn't cover it ... its had a new ecu fitted by a vauxhall main dealer which made no difference at all , but as i live in kings lynn and the car was in ely i had to get home some how ...
when i finally got it home i put it in a private auto elictricians garage to which he found 3 or 4 faults with the car , egr valve , air con pipe broken , damaged plugs and a faulty lamber sensor .. also the cat convertor is faulty too ....
its now nov and ive been fobbed off by car craft and welcome finance since june saying its basicly not there problem .... i lost 3 months tax because of this and so far 5 months m.o.t , loads of phone call's later , the loss of my job because of know vehicle cuz they refuse to fix it ... ive contacted trading stanards , citizens advice adn still they wont do any thing about it ...............
please advise me as im just about at thye end of my whits
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