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Doris
October 19, 2009
Overcharged
I booked a hire car for 2 days in December 2008 with this company over the internet. I gave my credit card details to someone (I now believe they were in a call center, possibly not in the UK at all) I was met at Heathrow, by a friendly individual called Terry, who took us to the car in the airport carpark. We dropped the car off the following evening in a London Hotel. Terry met us there and took the car - there were no problems with the car. When I got home I saw that my credit card had been overcharged.. The quotation was 131 pounds and my card had been charged 810. I made numerous phone calls, sent emails, even registered letters. The phone system kept me in a queue for over 30 mins and on the two occasions that I spoke to someone, the cut off the call when I explained the situation. I have now sent all the details to HSBC Visa card disputes department and they are investigating.
There are several other reports on the internet of exactly the same situation occurring. I am not going to let this matter drop. If anyone has managed to resolve a similar case, please let me know. Thanks!
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jonh52
October 12, 2009
Decode car hire Murcia Airport
Tried Decode to hire a car in Murcia Airport, Spain. The price quite cheap but could't find any feedbacks about this company over internet. When arrived at Airport I had to pay additional 10 EUR because I picked up the car in "out of hours" time. For me it has been always the same - if they say "all inclusive" then in reality there always has to pay some additional hidden charges!!
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