On 26 May 2011, I rented a economy vehicle for period 15 June to 21 June 2011 at a cost of 107Pounds. My credit card was debited for the rental fee of 107 pounds plus
insurance excess deposit and fuel top up deposit of 575pounds. The vehicle was collected from Gatwick airport on due date and returned to the long stay carpark per their
request in undamaged and clean condition. Since returning to South Africa, I have tried unsuccessfully to get my deposit returned and to be issued with an invoice of costs for claim purposes. Their chat services an 2 occasions told me they would inform their accounts department of the request. I received no returns or communication. On 12 July I opened a ticket number MON-729533, detailing my request for return of deposits plus an invoice. It is now a month since returning the vehicle and I still cannot get any response from their customer services as to when the deposit will be returned. Their systems are set up to avoid any personal contact with any one.
What can one do to resolve this issue
Clive Patterson ([email protected])

We are from Australia and booked through this company and we also have been scammed. They tried to charge my credit card for the deposit twice in one transaction just as well it had insufficient funds. These charges were never authourised they just went ahead and did it. It should have been 890GBp and the tried to charge 1690GBP. Then when I confronted them they said I had to be paid upfront. I was not happy to do this and tried to cancel but then they said there would be a 50% charge on my refund and I couldn't afford to loose half of the hire I had already paid so I felt I had no choice. Stacey assured me the money would be refunded as soon as the vehicle was returned...Now after many phone calls to UK and so many emails and tkts on their complaints site still nothing!!! I have lodged a complaint with the bromley Police and also with the Bromley Trading Standards..Now I just have to wait. Is there any other action I can take This amount is 2 times the rental of my car hire.

I am planning a trip to England next year (2010) and will arrive at Manchester Airport. I contacted this compamy thru thier website and booked a vehicle. They sent out an auto reply saying my booking had been recieved and a confirmation would follow. About 10 days later I still had not confirmation, so I emailed them asking when I would get my confirmation, also I asked what the problem was and could I help in any way. A few days later I got a reply saying there was no problem and my confirmation would be sent shortly. Again I waited about 10 days and still no confirmation. I emailed them again saying if there was no confirmation by the end of the working day please could they consider the booking cancelled. Two weeks later and I still have heard nothing from this company. I contacted my bank, once I had explained they marked my card as lost which would stop any money being drawn and they are sending me a new card. I will not be contacting this company again and would strongly recommend against anyone else contacting them. If they run their fleet of cars like they run their office staff it must be a fleet if wrecks.

I booked a car with Car Hire UK using online chat. After this i never received any confirmation as promised and when i tried calling their number 0870 922 2839 or connecting again using webchat, I always ended up with the same person (alias Graeme) even after aa hours of booking. Seems like only 1 employee.

Found this address after a bit of hunting. If the address is real then we have somewhere to serve court papers, if it's a fake then he is in bigger trouble since he will have used a fake address for his company.

Car Hire UK
Michael Goodwin
165 Masons Hill
Bromley, KENT
BR2 9HY, GB
+44.8709222839
[email protected]