Car Max

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Category: Automotive

Contact Information
Stockbridge, Georgia, United States

Car Max Reviews

wcor March 23, 2011
car repair
I bought a 2000 Ford Escort from Car Max on 2009. Last March, 2010, I needed an engine and transmission replacement. It was under the extended warranty so it got done. Now, just barely 12 months later I am told that the teeth of the timing belt broke and I will need another engine. This is my second and last car I will ever buy from Car Max. They are overpriced as it is, however, if I felt that I was buying my car in an establishment that back their work I would not hesitate to buy from such a place.
Bisiar June 7, 2010
Broke my vehicle
I brought my fully operational BMW M3 to car max to consider trading it for another car. When they gave my car back to me the warning lights where flashing indicating a problem with the convertible top. They said they opened it and closed it fine but then the lights started flashing. They told be to bring it back when the had a tech on duty and when I did and He couldn't fix it. They said I should take it to BMW and they would not pay. To add to the miserable experience they offered me $10, 000 below blue book.
Drimart February 7, 2010
False advertising
Purchased an automobile which seemd fine enough during initial inspection and test drive...
Here I am 6 months later ...only 3, 000 miles...and almost $6, 000 and 2 weeks out of a car due to repairs. These are major engine oil leaks which should have been apparent to ANY so called certified inspection as claimed by Car Max...not to mention a slew of other minor items. No wonder thay are so insistent on pushing the extended warranty...which did relunctently pick up cost of repairs and rentals after some haggling with them...after all it is an insurance company. This extended warranty by the way costing almost $3, 000 itself financed in the car note.
All I can say is that Car Max is less than up front about their so called certified inspection...and certainly would NEVER buy anything from them again. When I contacted Car Max about these issues...they simply say they are not responsible after their 30 return policy runs out...of course not.

BUYER BEWARE is a true statement when it comes to Car Max
Not so savvy car buyer December 4, 2009
Service Warranties
We all know how deceptive Car Companies can be, but it surprised me that Car Max, which is a self-described "no bullshit" car company would be running this scam. When you buy a car, in my case, a 2001 Lincoln Navigator, the salesman pressures you to buy the extended warranty. This is not cheap, in my case I purchased the warranty for $1800, figuring that a "no bullshit" company would have a "no bullshit" warranty.
Surprisingly, such was not the case. During my extended warranty, the transmission went out on my Navigator at only 80, 000 miles. Now this would make you think the company had sold a bad car? But no, when I approached Car Max, they asked me to prove that I had properly serviced the car. This is service, according to the small print on their extended warranty. Happily, I had properly serviced my car according to CarMax. The next step was for Car Max to "sub" the job out to another company. Surprise! They do not do transmission work, or several other car servicing jobs. These jobs are basics with a regular car dealer, but to car max, it appears that anything over an oil change is out of their realm of expertise. The trouble starts if the sub company does not do great work. Car Max sends you to these people, they are "trusted" by Car Max, and when they screw up, Car Max keeps sending you back to this company, until you are happy. This results in lost work, time spent dealing with the issue, and Car Max does not supply a loaner or rental car while these shennanigans are going on!! Initially: Car Max was responsible for hooking me up with a loaner car. But as I went back to the sub 2, 3 4 times to get the work done right: Car Max was not responsible for the loaner car, the sub was. This resulted in my receiving a horrible, dirty, and badly serviced loaner car. The window wipers, and horn didn't work on it. I was driving my kids around in a Chrysler that had definitely seen better days.
The first time I got my transmission done by this sub, I took it home, and it stopped working a day or two later. Then it would work again, then stop again. I took it back.
The second time, it worked longer, but it had a "hitch" at 42 mph. The car would roughly shift into a higher gear. I asked the sub about this rough shifter, and they said the transmission was the only one Car Max would pay for, and that was the best I could hope for. Again, the transmission would stop working at random times, and I had to leave my car in the shop for several days so the "mechanic" could drive it to his home, and diagnose it.
This continued for two months. I was so mad at Car Max, and the transmission shop, but Car Max kept throwing the blame back on the sub. Car Max took NO RESPONSIBILITY for the continuing issue, only the sub was to blame. I lost so much work over the two months, and had so much aggravation, I was furious.
The final straw was when I was getting ready to take a vacation. I was driving 500 miles, and didn't want to experience any of the issues I'd had. I asked the sub to make sure my transmission was ready to go. The owner snottily informed me that not only was my car ready, but he wanted a personal apology if I made it to my vacation destination and back without transmission trouble.
Well, guess what. After traveling 400 miles, my transmission went again. It wouldn't go in reverse. So while on vacation, resulting in a ruined vacation, my car had to go into the shop again. This time, when phoning Car Max, I was told that the sub was responsible for the repair, and they would find a sub where I was vacationing.
I guess it was fortuitous that my car finally was fixed, by the sub's sub. If not, I think I'd probably still be going back to the original sub and begging them to get my transmission going.
The moral: DO NOT BUY an extended warranty from Car Max. They are selling you a useless document, unless you know who will be doing the repair work. If Car Max isn't responsible, they shouldn't be selling the warranties. I will never buy another car from Car Max.
In an interesting aside: after I bought my car, and was assured it was in good working order and had never been in an accident, I called my insurance agent to get insurance on it. He asked me about the accident I'd had a few months before. I told him I'd just purchased the car, and hadn't been in an accident. Car Max DOES NOT give it's consumers an accurate record on what's happened to the cars they sell. You'd be better off going to Ned the Snakey Car Salesman than Car Max.

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