Ordered a semi-custom fit 'Cover King' car cover from them in May 2010 for $135.00. Didn't even get it on the vehicle right away. Was on there about 6 weeks when the wind blew it off and away. Gone forever...

Called them September, complained about a less that adequate fit, being too short in height, and the fact that there no grommets incorporated into the cover to strap it down.

They told me it would be covered under warranty.

They initiated a replacement order, however I had to pay for it upfront, and was told that I would get the warranty money credited back to my bank account.

Received the replacement, a week goes by, and no credit was ever issued. Called them again asking where my credit was, and then was told that I wouldn't get my credit. That it's not covered under
any warranty.

Seems you get told something different with different people you talk to. Or maybe I was just 'conned' by them telling me I would receive the warranty credit after I gave them my debit card number.

Was smarter with my initial order... used paypal instead of my debit card. Now I have to worry that they have my debit card number!

Argued with them, (when I wasn't sitting on hold), for well over 40 minutes. Told them because of the fit, and the fact that there were no gromets, that it was a deffective product. They they tell me that with
their 'limited warranty', I have to return the old product back in order to receive a credit.

Ah... the old cover is 'gone with the wind'! I can't evensend them a picture of it anymore.

These people can hardly speak or understand English, no doubt part of the new wave of lying, immigrant con artists, that are ripping off the American consumer!

I'm disabled and on a fixed income. I had to work every penny of that cover into my budget. Now further in debt, expecting that warranty credit to get applied to my account, finding out today it's not going to happen.

When talking to them, I figured I would accept the replacement, since they 'promised' a credit to be issued, spend $15.00 for a grommet kit, and put my own grommets in it, so this won't ever happen again.

If I knew I would never see that warranty credit, I would have purchased a better cover from someone else.

Those funds they ripped me off for, could have supplied me with groceries for two months, or all my medications for one month.

They have not heard the last of me!

I ordered merchandise with the website's Live Chat, confirmed what I wanted and they told me that is what is ordered. Well, what was shipped to me was not even close to what I wanted. I spent about an half an hour talking to someone that was very difficult to understand. At first she tried telling me that the products were what I ordered; to which I refused to let that shady scenario fly.
Then I was told that she would okay the return but that they would email me shipping instructions to return the products within 4 days. I received the email in 4 days to find out that even though they made a mistake and shipped the wrong product, I am paying for the shipping...both ways!
Also, it will take up to four weeks to get a credit for the product; however, my account was charged immediately for the products! As a frequent internet shopper, I have never experienced such unethical business practices.