Do not go to the Car Toys in Tacoma, the Manager their, Marcus will try to screw anybody's wife he comes in contact with. I will not give out his last name, but I am pretty sure you will figure it out if you come in contact with him at the store. Trust me, I have personal experience with this scum bag. If you do go, please do not leave your gf or wife alone at ALL with this home wrecker, he will do anything and say anything to screw your girl or wife. Anyways, it's a crappy store, you can get better service and products at Best Buy.

We had Car Toys of Federal Way WA. install a car alarm when the car was about 3 years old and in pristine condition. We purchased the car new.
We noticed the alarm system did not work properly and in addition the installers scratched the underneath of the dash board and it came apart. The knobs that control the fan positions were damaged as well and have never worked right since then.We had our mechanic reattach the dash board.
When we returned the car to Car Toys in a timely manner and showed them the damage and the alarm not working the counter person told us to "go elsewhere." That's just what we'll do if we need any accessories.
I strongley suggest people go elsewhere too and please stay away from Car Toys!

Car Toys salesmen are nothing but "Used Car Salesman" in training. They lie, they hide and they take advantage of their customers.

I purchased a $700+ stereo system from them. They had me "make an appointment" to have it installed the next day, only when I showed (on time) for my appointment, their bays were full! I was told it would be 2-3 hours to do a simple install. I saw right away they were putting me off to finish the cars they took in as walk ins! I expressed my anger and told them I would be back in 2 hrs and this better be done. And it was.

Fast forward 1.5 mos and the unit is now malfunctioning. I returned yesterday and they told me to make another appointment so they can "diagnose" the problem and possibly fix it. If they can't fix it they will request a replacement from Pioneer. I'm sorry, why is this my problem? Why should I wait for a replacement? Why can't they take one out of THEIR STOCK and wait for their replacement! They, after all, sell and represent this product, they should not inconvenience the customer for the fault of the product! So I again expressed my anger & frustration but they were insistent this was their protocol; to fix or wait for a replacement. (and how am I going to know I'm getting a "new" replacement and not a "refurbished" replacement??

Just another company that insists on immediate payment but drags *** to fix a product they sell AND REPRESENT!

Car Toys Totem Lake Kirkland Washington is horrible! We've had nothing but problems with cell phone contracts and phones. DON'T EVER DO BUSINESS WITH THEM!!!

My husband purchased a T-Mobile G-1 for me as a Christmas present and also purchased the additional 2 year replacement warranty for $199.99- my husband was told that if anything happens to the phone I could just bring it in and it would be replaced. My phone just died for no reason. I took it in and they could not find any damage and their comment was "I guess you're lucky that way..." The phone is less than 5 months old. The assistant manager JT said I will need to send in my phone to the manufacturer. I showed him our paperwork that showed the proof of additional insurance (which by the way is exorbinant) and he said their insurance doesn't cover the phone so I need to send it in to the manufacturer. I am in sales and rely on my phone for business and cannot do business without the phone. I need a replacement phone and right now I am losing business and they will not replace the phone. We will never do business with them again and I am getting the word out. Their promises and their business is a total SCAM!!!

I purchased the Car Toys Extended Warranty for my Blackberry. There is a hole in the phone to connect a lanyard so you can hang the phone around your neck. The lanyard swung as I was closing my car door and the phone came apart. It will not snap back together, so I called their so called customer service. Instead of getting the phone replaced under warranty within 48 hours as promised by the salesman when I purchased it, I am getting the run around. They told me they would have to send the file to corporate and have them decide if I had been negligent. I don't think so. Accidents happen. I will never purchase anything from Car Toys again.