LADIES!!! Here's an update since my last post on the Class Action Lawsuit. Lots have definitely transpired since then. An article was also written up on Health.com regarding the false claims and scam operations. http://pokedandprodded.health.com/2008/09/29/dont-get-slimed-the-slippery-web-promotion-of-an-anti-aging-breakthrough/

If you go to www.caracol-cream.com now, it is is new web site. You cannot find the fake Doctors Recommended quotes, nor the 2008 Best Anti-Aging cream voted by the American Anti-Aging Association anywhere. Looks like they are cleaning up their SCAM operation due to too many complaints filed to the BBB (which I recommended everyone do...who has contacted me).

Please read the email I received from Jason ([email protected]). For your refund...please you should contact him directly. I hope you all find justice soon... :)

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Kim,

My name is Jason and I would just like to let you know I am a senior representative of the company Caracol Cream. I sincerely appreciate your opinion on our company and I have no doubt in my mind that your experience with our company comes with adequate proof and background. I am not going to try and deny these allegations as I have come to realize through my own personal research, I am fully acknowledging our flaws and faults. I do realize that our customer service does have some crucial holes, those of which we are striving to replace for our past, present and future customers.

I want to take this opportunity and apologize for these unpleasant experiences with our company thus far, and offer my assistance in resolving any and all issues your currently have with our company. If you are in need of any assistance that you were unable to receive via our customer support team, I would be more than happy to give it to you.

My second request is for you to pass this message along to any other customers that have personally contacted you through this post. I understand that many customers have felt betrayed by our insufficient customer support and I want to do justice to their complaints by fully addressing them myself personally.

I do understand you are probably very angry with our company, however I do want to point out that we are currently accepting the fact that there were mistakes done, and I feel the only thing reasonable to do is to right these wrongs.

Sincerely,

Jason
Senior Management Team

The Caracol Company advertises a "free" product. But in the fine print it states you must send it back within 14 days or you will be charged $59.95 for it. I didn't even have their product for week and the money was taken from my account. I looked up the address given to return the product and found it was the address of more than one company that had fraud charges against them.

I was doubled billed, no product was shipped. I called and spoke with a agent at Caracol Cream. He said that they were real slow in shipping product, I asked him why they charged my account again when I have not received my first order. I asked him to cancel my order and credit my account with what was taken out of it total amount charged with NO product $133.80. The agent told me he could not refund my money and he could not connect me with anyone that could. There was not a number for refund, and the agent hung up.

I ordered a trial size period jar after I paid $4.95 for it a chat window came and offered me a cheaper shipping $1.95 so I agreed but then I saw the $4.95 taken out of my acct. I called them and they told me that it was a computer's random selection, from which I got some doubts so i cancelled my future shipments within 14 days. The company took another $59.95 out of my acct. I called them again on 09/26/08 to make sure my order was cancelled . but when I chatted with them they gave me this address to cancel .I was charged full price for the 14 day trial period and I am not sure if I will be charged again. I want you to help me get my money back and stop this scam company . I think there were and will be more victims .I only have there phone # but not there address. I want my money back and stop the future shipments from this company. please help me.

purchase on line on 9/01/2008 for 14 day trial for 4.95 finally recieved product on 9/18/08 then on 9/20/08 my card was charged 68.90 and on 9/22 charged another 59.95 called the compay for 3 days and never got to talk to anyone tell 9/22 and it was hard to get them to understand that i wanted to cancell both by pnone and online talk . when they finally got it streight to cancell my order i was informed i would not recieve and futher shipment and with the 30 day guarentee i would be refunded the 59.95 when i returned the order just shipped and write CANCELL on the packing slip.but they couldn't give me a tracking # on that order. And the 68.90 was a mistake and would be refunded. ALSO IF YOU ASK FOR THE BILLINGS DEPARTMENT PHONE NUMBER THEY WILL TELL YOU THERE IS NOT ON AVAILABLE.

SO HAVE CAUTION WHEN ORDER THIS PRODUCT AND GOOD LUCK BY THE WAY THIS CREAN COMES WITH no instruction