I am facing the same problems everyone on this complaint board has experienced, however I am not going to sit back and let this fraudulent company get away with their scam!!

For those of you have been scammed by CARACOL CREAM, please email me and join me as I file a CLASS ACTION LAWSUIT against them!!

BAD BUSINESS PRACTICES/FALSE ADVERTISING/NOT 100% RISK FREE AS STATED
#1 - No cancellation policy is placed on their web site anywhere

#2 - Even if you cancel, right after pressing the order button...they do not cancel your order. Instead, they tell you that they have billed your card for $59.95 + shipping. (What happened to the 14 day trial offer? )

#3 - They do not abide by the Terms and Conditions they came up with. "You will be billed the super low price of $59.95 at the END of your 14-day trial period.." I was told that I have already been billed!!

#4 - What 14 day trial if you don't receive the product until 30 days from the order date??

Here's what I received via email after I cancelled the order the SAME day I ordered the product. They say the product has been shipped...but SHIPS 30 DAYS after placing your initial order! So, when does the 14 day trial kick in??

Hi Kim,

You have been removed from our Preferred Customer Club and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card has been charged the 25% discounted rate of $59.95 for your second month's supply of Caracol Cream that has already been shipped to you (ships 30 days after placing your initial order). If you wish to return this shipment for a refund please contact me back for full instructions.

LADIES!!! We need to file a claim against Caracol Cream and put this shady business OUT OF BUSINESS!!

Please send me an email to join my list of consumers that have been scammed by this company.

UPDATE on Caracol cream. Many of you have written me to see how I resolved this issue of unauthorized billing. First, I filled a dispute with my credit card for charges already made. Then I had them freeze my acct so no more charges could be made. (they will issue a new account number and you may still use it, but any former charges will no longer be honored, you still owe whatever balance was due but no more charges will be put thru on the old number, effectually blocking Caracol from making any new charges). This is a lot of money to be automatically billed EVERY month but at least they will be blocked from doing it again. Repeat, they issue you a new number on the old account and you can continue to use it under the new number. Only old auto bills will be blocked. I hope this helps all of you who wanted to know how I solved the problem.

I ordered a free trail of caracol eye cream for 14 days period. they never send me that. instead, they send me a jar of caracol cream single jar and charged me $59 plus shipment fee.

I have been had by Caracol Cream...ordered the 14 day sample which
was never sent. Company emailed me that package had been sent on
8/20 by ups...today 9-3-08 I contacted ups and they said a label had
been printed on 8/20, but the package had not be sent! I emailed the
company and told them to cancel and received an email back saying
I was being charged 25% of the monthly cost if I canceled. Apparently
this was what I agreed to when I ordered. This must have been hidden
somewhere in the ordering process, because I never saw it.

This company needs to be flagged for deceptive and illegal business practices.
Wish I had seen this complaint board BEFORE I gave them my credit card number!!

I called to cancel my membership well within the 14-day trial period, and they took "my information" and said they'd have someone call me back to "confirm" my cancellation. I thought that was weird, but I waited. Nobody called after two days, so I called again, and they said the same thing! Then I noticed I'd been charged the $59.95 on my credit card and I still had several days left on my "trial" period. Now, I'm having my credit card company dispute the charge. This company SUCKS! The customer service supervisor named Kim was so rude and so NOT helpful. They should definitely be shut down. DO NOT GET INVOLVED WITH THIS COMPANY. There are lots of wonderful creams out there that do the same thing without the lies and bad business practices.