I purchased CARBONITE on line back up service for $99.00. After numerous hours on line with their tech rep and numerous e-mails the product will still not work properly.

When I asked for a refund I got a long e-mail advising me to read their refund policy and asking for access to my computer in an attempt to solve the problem. Their product is not worth the effort STAY AWAY FROM IT.

Please digg my story:
http:///www.digg.com/software/Think_your_files_are_really_safe_with_Carbonite

If you accidentally delete or otherwise lose files, it takes just a few clicks on your desktop to get them back. If your computer is damaged, stolen or "just dies" and you lose all your files, just visit Carbonite's website from a new computer. Within minutes you'll be able to begin restoring all your files.
As seen on: Carbonite.com

Have you considered how much of your life is on your computer? Photos, emails, music, financial records, documents, and so much more. How would you feel if you woke up tomorrow and everything was gone?
As seen on: Why Carbonite

The irony is overwhelming.

In the 2 years that I have had my Carbonite subscription I have only had to restore files once I think. There were countless files on my Carbonite backup drive. I went to restore a few files today and was shocked to see that nothing was available. Carbonite says that they have ZERO files available for me to restore.

I promptly went to Carbonite and logged into my account. Yes, I took initiative because customer support is always a nightmare with any company. I was not able to restore any files so I sent an email to Carbonite support:

Carbonite has been great up until recently. To say the very least, I am furious right now. I renewed my subscription for "billy-pc" and it states that my backup contains ZERO files!?!? (screenshot attached).

Furthermore, when I go to restore files it shows two drives which also contain ZERO files!

I have recently added my mac pro to my carbonite account but as of right now I think that was a waste of money if my files are not as safe as you make them out to be.

I do customer support myself and I know it sucks to deal with angry customers but it appears that all of my files... over a year of backed up data is gone. I am sure you can understand what kind of fury that would cause...

What can you do about this?