When I signed up for the Care Credit card from GE, the intention was to use it to cover vet bills for my cats. They offered an Account Security plan that would allow me to erase my debt completely, for whatever reason, without having to pay a dime or without having a bad mark on my credit score. I decided to enable the service.

1. I signed up for this option through GE Care Credit.
2. Account security is an all together different department.
3. Only the Account Security people can cancel or make changes to the option.

When I called to enable the account security (of which I pay for every month mind you), I first called GE. They told me to call acc. sec.. I called acc. sec. and they told me that I don't have the service. It seemed to be cancelled yet I was still being charge for it. They told me they would refund my money back into the card. Simple right? Wrong. I never gave them permission to cancel the option. I was never informed that the protection was cancelled. No one called, emailed, of wrote to me of any changes. When I got in contact to find out what was going on, GE told me the protection is still on my card. They don't understand what's going on. Acc. sec. are clueless as to what happened. One department is blaming the other for the screw up, and nothing is being done about finding out the answer.

I have been going back and forth with these morons for about three days now and know one seems to know how this all happened. Worse yet, they two companies will not call each other to find out what is going on. Supervisors, in both companies, are a complete joke. None of them could help. No one wants to take the blame or do anything about it. No one can answer my questions. No one is capable.

I originally wanted to enable the protectin since I am on unemployment and my check has been cut back. I have tons of debt, but I'm still able to pay my bills. I want to try to eliminate whatever I could to make it easier for me. Since this card supposedly gave me the option to do that, I wanted to take advantage of it. Obviously, they are giving me the run around. It seems that they don't want me to enable the protection, either that or someone screwed up big time and no one wants to claim responsibility. I don't want this debt or this card anymore. I'm thinking of hiring a lawyer if this is not settled by next week. Or maybe I should contact the news media, since they're always will to help a viewer in need as long as a story comes of it.

Stay away from this credit card. It's a joke.