Care Credit

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Contact Information
Knoxville, Tennessee, United States

Care Credit Reviews

D cas November 9, 2010
Harassment
The account is my daughters and they call my house at all hour...as late as 10:30 at night.IT IS NOT MY BILL...Stop calling me 25 times day and night...my attorney says to go to court for harrassing me... I will send payments for my daughter but i cant get her account number??/ Help me or LEAVE ME ALONE Give me her account number or send me the bills or work with me somehow. She does not even live near me and our names are different i have told every ignorant bill collector about this and they say they will take my number off and within 1/2 hour they call again.
Niloniak September 29, 2010
Avoid
I just spoke top "customer service" on GE money bank because my Aug payment of 3times the required amount did not post on my billing statement and they charged me a $25 late fee – the amount due was $43, I paid $150. The first person I spoke to said it was because my July payment was late – they received it and posted it 4 days later, after my due date. She transferred me to s supervisor – all her own idea – who may be the snottiest, rudest, most obstructive woman I have EVER spoken to. The fist thing she said was “Why exactly did you think you needed a supervisor??” It got worse from there. The jist of it – if I get this right – is I was charged a late fee for paying early; they will NOT credit overages as payment until the end of the billing cycle so it oes not appear on my statement; you cannot have an updated statement (the automated phone message says you can); and I cannot change due date so I can actually pay the bill in a timely way for me instead of having to artificially delay my payment until their due date to avoid a late fee (?????) I have to receive the bill - hold the bills for at least a week - then pay it or it will credit to the previous billing cycle and I will get another late fee. Even though I am paying two and three times the amount due, the compnay will charge me a late payment fee every month my payment is not posted - on their end - on the 7th or 8th.
mario cabagbag July 21, 2010
unorganized management and uneducated employees
Care Credit is accumulation load of uncoordinated mishaps, bad
management, and uneducated employees. I send a payment for $200
which would have brough my payments to below $300 and a I had only
a few months more to pay. For some reason my payment was not deducted
from my bank account, the payment was listed thier payment history, but
the payment was not accepted. On the next statement, it tuned out that no
monthlyt payment was recieved, I got charged with thier outrageous late
charge, like on previous payments, and I did not realize I spent a good
portion of the $300 dollars. Look I am a very busy person, I couldnt even
change the date of when monthly payments had to be made, I am still
in school and my money is budgeted, and was charged twice for thier
outrageous late fees ($38). Recently they have add charges for credits, fees,
and adjustment which was not part of the repayment agreement ($38), the
doctors nurse did not tell me about it PLUS THE INTEREST. What does this
payment have to do with dental charges. I have learned from the internet
I have had to deal with alot of issue with my bank, losing a lot of money.
I have come to discover, thier bullshit is one idiosyncracy to many. If
they want to treat me that way, I cant put with anymore unsychronized
clicks of the mouse, which how they recieved the payment for my $300
dollars, and they funny thing on the history statement is it shows that
they did not accept the payment, and I have proof of money in my account
when the 300 dollars was sent. I think they realize that, because with previous
payments I sent them why did they hold back on this payment, even admitting
it in the statement??? what are they trying to do change make me a computer
expert or get a hold of thier computer experts and tell them, quit this chidlish
bullshit, while trying to cope with their mind games. I dont know how you
do it but what they are attempting is testy. They aint gonna get any more
payments. who do the hell they think they are that they can take advantage
with this bureacratic power they HAVE CREATED, and advertise themselves
as perfectly legitmate.
Consumer Idiot July 7, 2010
Over-charges & late fees
I am mortified that I let myself be taken in by these "people". The company I did business with was disreputable & I used "care credit".

I had the entire amount in dispute. Needless to say even though they told me that I would not be assessed fees & charges, they went right ahead & charged me.

The collections people in India never got the memo that the amount was in dispute. Even though I talked to customer service in U.S. & was assured it would be taken care of, IT NEVER WAS.

This is the biggest rip off I have ever dealt with. How can these "people" legally treat their consumers in this manner.

Beware if you do business with this company.
201728 June 25, 2010
Billing
I was approved for Care Credit almost two years ago.
I paid off the dental bill prior to being charged interest under their promotional period. Apparently, too quickly for their liking. I was never once late with my payments.

After not using my Care Credit account for about a year, I opted to use it again in order to keep the account open. Having "account closed by creditor" on your credit report isn't good, even if it was closed due to inactivity.

Since making the mistake to using Care Credit again, I've been living in a nightmare. Someone posted about the representative named Kyle, employee ID 74222. Apparently, they are still paying him for delivering horrible customer service. He was the third person with whom I spoke, and apparently, he doesn't have a manager/supervisor/director. Intriguing. I work in a call center, and my supervisor has a manager, who has a director. Every employee has another person who's higher in rank than they.

Anyway. I've attempted to pay Care Credit twice. The only way I knew anything was amiss was because collection calls would begin. I've used the same checking account to pay them now as I did in the past for the dental bill. Nothing has changed; the online system even stored my account information.

I was informed my account number is incorrect for my bank. Care Credit has claimed this twice. I've verified with my bank that everything I am inputting has been done correctly. I strongly believe that Care Credit is not even processing my payments at all. My bank has no record of them even making the inquiry to withdraw money. I am certain they are issuing late fees and returned check fees in order to get more money of consumers. I don't see how this is ethical. Nor do I understand why the BBB gives them an A+ rating.
sadNate June 16, 2010
Payoff Period Scam
I went to the dentist to try and fix my teeth. The dentist recommend I get this credit card that was special just for medical work. I wouldn't have to pay interest if I spent $1000 dollars for 18 months. It seemed like a good deal to get my dental heath on track.
The dentist charged a $1000 dollars to the account so I could use it as needed at there office. I ended up using $450 dollars at that dentist. I paid the minimum payment for the 18 months and got a couple of late fees.
I went to pay my bill online (as usual) and I saw a finance charge for $450 dollars. I thought it was a mistake. So I called care credit to ask what this was. They said I didn't pay the payoff amount for the promotional period and all the interest was rolled back to the beginning for the $1000 dollars. They told me that I would have seen that on the monthly statement but I never saw one. They never sent one to my house and when I tried to see it online it was nothing but garbage on the screen. I really didn't think much of not seeing the statement. I payed the minimum payment every month and wasn't getting charged interest.
After reading other complaints this doesn't surprise me. I can handle getting charged for things that I know about but this was a dangling carrot that I did not know was on a string.
I got the dentist to put the money that they owed me back on the card (this would have paid the payoff balance). Then I paid my $450 dollar fee. This is very unsettling and hope there could be more government action against this. I hope that others will get a chance to see what this company does before they sign on the dotted line. I also hope the medical professionals that push these services on the public have a good nights sleep.
Rimmens May 26, 2010
They are financial sharks and lowest of the low
I used Care Credit when I needed some dental work done a few years ago. In three years I never missed my monthly payment, always paid by the due date, ALWAYS on time! One day they cut my limit from $3000 to $2300 which in turn hurt my credit score because of the "credit to debt ratio" rating, then a few months later they closed my account for no reason. I ALWAYS PAID ON TIME! They upped my due date by 3 days which made me late because I paid on my regular due date. They charge a $39.99 late fee if your are late and almost $45 interest per month. Three years, never missed a payment except one month when customer service didn`t follow through on their commitment (overseas cust serv, so they can`t understand you) and my credit score dropped 59 points. I borrowed from my life insurance just to pay them off. They are financial sharks and lowest of the low!
Jim and Nancy April 7, 2010
My Name Illegally on as Co-Pay
My Daughter went to a dentist, filed for Care Credit; she got approved if I signed as Co-Pay (the first time)... she PAID OFF this bill... She went to this Dentist office again, the second time . about 2 yrs down the road.! They told her that her card wasn't any good, so she had to fill out a new Application! She did fill out a New Application, but I wasn't there.. And I wouldn't Co-sign any more anyways..My Daughter is old enough to figure out these things for her self !! To cut the story short, MY NAME GOT ON THE CO-signing part some how...and she did-not do this because the office lady said, she would not except the paper if I wasn't there!!! So this happened through CARE CREDIT OR "GE"...this is a real crooked company if they won't correct this !!! Now I Have BAD CREDIT because She didn't Pay her Bills on time !!!
BCole February 22, 2010
Introductory offer for 3 months???
When I heard about the care credit plan from the girl at the oral surgeons office I thought the offer was great. I was told I could pay off my balance in 6 months without a penny spent on interest. (So I thought) On the forth month's bill I saw intrest attached on to my remaining balance. WTF. I called the company of course and they said that the person at the oral surgeons office signed me up for the 3 month introductory offer instead of the 6 month introductory offer. It is a mystery to me how she could have signed me up for a 3 month no interest offer without a 3 month no interest offer written anywhere on the care credit's brochure and website. After I contacted care credit again they said nothing could be done about it. :( So my money was stolen from me through misrepresntation and a stupid bitch that works at the surgeons office.
SanT45 January 12, 2010
No refund
I have been getting the run around from Care Credit since Sept 09 on a refund that was overpaid, at first the told me a couple of weeks now they are telling me there was a mix up . My Account was paid off in Nov 08 . All they really need to do is give me what is due to me . My dentist sent it to them when the refund should have gone directly to me since the card was closed . They should of given it to me a long time ago, I think they are the worst run company ever.

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