THIS MATTER HAS BEEN GOING ON SINCE SEPTEMBER 2010. NO CORRESPONDENCE OR EMAILS WERE RECEIVED REGARDING WHY OUR DEPOSIT OF OVER £500 HAD NOT YET BEEN REFUNDED. AFTER NUMEROUS TELEPHONE CALLS AND INVESTIGATION IT WAS DUE TO A CONGESTION CHARGE. WE WROTE LETTERS TO BOTH TRANSPORT FOR LONDON AND CAR HIRE UK REGARDING THE CHARGE, BUT STILL NOTHING HAPPENED. I CONTACTED CAR HIRE UK CUSTOMER SERVICES TELEPHONICALLY FROM SOUTH AFRICA NUMEROUS TIMES AND EVENTUALLY REQUESTED THAT THE £60 CHARGE BE PAID AND TAKEN OUT OF OUR DEPOSIT AND THE BALANCE TO BE REFUNDED WITH IMMEDIATE EFFECT INCLUSIVE OF INTEREST THAT HAS ACCUMMULATED DURING THIS TIME. TO DATE WE HAVE RECEIVED NO CORRESPONDENCE OR ANY REFUND WHATSOEVER. ALL WE GET ON THEIR HELPSERVE WEBSITE IS THAT THEY ARE WORKING ON IT. THE EXCUSES ARE ALL RECORDED UNDER MY TICKET NUMBER. IS THERE ANYWAY THAT SOMETHING CAN BE DONE?