Good Day,

I was a prospective employee through this site for a Nanny, Caregiver, Housekeeper, and Pet Sitter positions. After a period of no activity of all my numerous applications to jobs I received a form email that I was being suspended from the site. The email stated the reason being they did a background check and found information. Mind you this information was a court case where I was never served, arrested, charged, or even requested to appear in court. The court records and their background screening service Axciom report the case was dissolved and that I was never charged with anything and again never even served or arrested!

After a long time of internet research to find an actual phone number for Care.com (unbelievable!) I spoke with their customer service rep who told me they suspend any ones account with any information on background history no matter what the circumstances are and that is their policy. This policy was also stated in their "canned" email. I could not speak with anyone else regarding this issue and had tried to reach management to further discuss this with them. Additionally management did not call me back nor respond to the email I sent them.

This is a violation of the Employment Commission; per their Title VII (paraphrasing) no company can make blanket discrimination in regards to a background check. Even though they are a caregiver site they must prove why they disqualified someone for potential employment, upon their review of the background check! They do not even take the time to even look over these reports, only just to disqualify either a potential employee or employer from their site, though this is breaking the law. Really sad for the paying customer!

In these tough economic situations so many people have had to apply to any type of job just to help feed their family. My desire is to see every person get a fair shake to find any job, especially in these times. You would think Care.Com would CARE about this devastating national unemployment and its effects on the families.

I am very interested in anyone who has experienced this same issue with them and I would ask that you please join my group.

FYI the phone number for Care.Com is 781-642-5100 :-)

Regards,
AJ