I moved across the country and hoped that my account would help me find a sitter in my new and unfamiliar city. I changed my address and posted a new ad. The ad appeared in my old city. I received several responses but all from the old city. When I emailed customer service about the problem, I received a snarky email stating that I had not "updated my address correctly" and that I did not have a job posted. When I forwarded a posting of the job, plus all of the replies; the customer service person stated that it takes 48 hours for an address change and that I did not have a job posted. She made no effort to view my account or review the job or the replies. This service is no better than a yahoo group. No one seems to be moderating, no one seems to be able to read and they treated me as if I were a moron.

I signed up and after a few days I couldn't get into my account anymore. I was very confused and called. Once I got through to a customer representative, he put me on hold for 15 minutes only to come back saying that I did not abide to their terms of agreement and it was a private matter, thus he could not tell me why.

I had just had a baby, need a nanny was told this was a great website to find one. I couldn't understand why they would cancel me, so I read their terms of agreement. I did not break any of their 'rules' listed so why was I cancelled? I spent a lot of time reviewing their 'candidates' and emailing people back and forth to set up interviews. So I decided to call back and ask for a manager. When I did, the same thing happened but THIS TIME she said, well we can cancel you for any reason which sounds like a cop out to me.

After reading the reviews on amazon I think they might have done a background check on me and found incorrect data. I can't imagine how because I work for the federal government and there is no way I could work for them if I did not have a stellar background check.

Also the candidates are exactly what another poster categorized them as. Young students with no experience, out of work mothers, etc. They ALL wanted a lot of money for the job too! The background check was a joke too -- you had to pay $50 for another 'real' one and if its anything like the one they did for the other reviewers, its a joke.

DO NOT USE THIS COMPANY there are tons more other there that I'm going to try as well as Craigslist. The people that sign up for care.com do it for free and their 'background check' that they share with you costs the caregivers $8. For $8 buck how good of a background check can it be? I got this directly from one of the caregivers I was able to interview before I was rudely cancelled.

They don't care at all.

We signed up for a one-month "subscription" to look for a housekeeper. $30 which was fine. Now months later we find that our one-month "subcription" was not a one-month subscription, but rather a permanent subscription with one-month billing. We have contacted the company in an effort to get this resolved.

You cannot tell someone they are getting a one-month subscription when it is actually a permanent subscription with one-month billing. It is misleading and leads to this very type of issue.

If they really wanted you to know what you were being charged, you would receive a monthly email from them of the charge. No emails of the like have come since the initial welcome to the program.

This site charges you an arm and a leg for outdated information. I joined and found tons of listings for sitters in my area. I contacted about thirty women and found disconnected numbers. I left messages at the few good numbers I called and not one single woman returned my call after I left a voice mail. The women who actually answered their phones gave me a lot of "Oops, I forgot to take myself off that site." Not one single woman returned my e-mails that I sent through the site. There is no quality control on this site. The info is old and useless and it is very expensive to join ($29.95/mo). Also, it was a pain to cancel my membership. They don't make it easy. Save yourself money. Don't join this site. It is a scam and a waste of time. One is better off putting an ad in the paper or using a nanny service.

We were looking for a nanny to help out with our daughter so I signed up with Care.com and ran an ad. At first, things went well. We got some applicants and were in the process of scheduling interviews. Then one day, I went to sign in and couldn't. I sent a message to them and received a generic response stating that my account had been terminated. They had just taken money out of my account so it wasn't like I didn't pay for the service. I wrote them back and asked them to give me a reason and a refund. They wouldn't - only gave a regurgitation of their policy that states they can cancel your account at any time without warning. I really don't care what their 'policy' states. They took my money and then cancelled me for no reason. It also angers me that they don't even have a phone number listed anywhere so that I could talk to an actual person. It is just bad business.