Care.com

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1 stars
(20)
Category: Family & Pets

Contact Information
United States

care.com

Care.com Reviews

Snowballz July 31, 2010
UNAUTHORIZED USE OF MY SOCIAL SECURITY NUMBER
Do not use this company. They ran my credit and I now have a HARD inquiry on my credit for 2 years. This isn't worth it. It is a scam. I never authorized them to run my credit and that is what they did. They ran my credit and now I have a hard inquiry on my credit for 2 years. This service is too overpopulated and I never received any calls. It wasn't worth my time or my money. I am completely upset and when I contacted them, they told me that they didn't run my credit. My credit report shows different. It maybe okay for people that don't care about their credit but to give you credit score to an agency and you don't get anything for it; NOT WORTH IT. They said that merely did it to check background. I have had a lot of jobs before and they never leave a hard inquiry on my credit. If you don't understand what a hard inquiry is; Ill explain. There are 2 types of inquiries: 1. A soft inquiry-This is where banks, employers, and if you check your credit. It doesn't hurt your credit score at all! 2. A hard inquiry does affect your credit score. It is where you get credit for credit cards and loans. It impacts your credit score for 2 years! STAY AWAY!!!
anzi June 18, 2010
Deceptive
Searched the website for caregivers for my business and paid $250 for an ad as they seemed to have many in my area. I only received 1 reply from someone 30 miles away. I contacted the company and they will not refund any money and they can clearly see that I did not receive anything for my money. I placed an ad for $25 on Craigslist and immediately received over 20 replys. Care.com is definately not worth the $250, all businesses please do not waste your money!
Skipper Chet June 8, 2010
Deceptive Practices/Exploitation
Ruthless exploitation of housekeepers seeking employment! In looking for a housekeeper, I happened upon Care.com. I was encouraged to register and place an add for FREE! I registered and placed an add for a housekeeper. I received many responses by the next day, with many well thought out explanations why they would be the best choice. Now the scam kicks in! In order for me to contact these people and offer them the job, I must first secure a paid membership to Care.com, which they claim can be cancelled at any time. Of course, you will see by numerous other complaints, that once you give them your card the billing keeps right on going. So these poor people seeking employment pay this unscrupulous scam house to apply for jobs that are posted and never get to communicate with the prospective employer, because the "FREE" ad was a scam! I placed an ad on CraigsList and had more than 20 responses within 24 hours. Do not be taken in by these scam artists!!! Use a legitimate service like CraigsList or numerous free bullitin boards to match job opportunities with eager people or businesses seeking work.
FuzzyCottonsocks March 30, 2010
Unauthorized Billing
I joined Care.com to look for a sitter and paid their $30 fee so I could run background checks. After I finally found a sitter who wouldn't disappear on me, I downgraded to Basic which was supposed to be free. Their site said my account was successfully downgraded to Basic. Now almost 2 months after the fact, I was somehow magically upgraded to Premium again and they have charged me twice in one month. I'm filing a report with my credit card company and have requested that Care.com close my account.
mikeh63 February 4, 2010
Deceptive "Free"
Logged into Care.com to find pet sitters. We live in a high crime area, so we are having trouble finding dog walkers. Went on as a guest and was able to "view" a listing. It pulled listings that were not anywhere near my location. When I re-added my zip code- I get the screen that you have to fill out a profile.

Its "free", so I did- So I logged in, and I find that you STILL cant contact anyone unless you sign up for a paid subscription -

Deceptive- and certainly not free.
turtle51 July 25, 2009
false advertising
I set up a profile with Care.com, so that I could look for positions and circulate a profile for care giving. One caveat is that Care.com encourages profile builders to give their social security numbers and a credit card number, to run, (they say) a background check.

Of course, I mentioned this in a phone call to the local police department, and was advised against giving out this information. We all know about identity fraud and phishing these days.

Unfortunately, I met up with an undesirable potential employer, who posted a negative review about me, without proof or documentation of any sort. When I went to Care.com to request that this review be removed, I found that I had been listed as a paying Customer Care Provider (never authorized by me), and that I could not withdraw my information until my account was payed in full at the end of the month.

MInd you, I had signed up with Care.com with the full understanding under its terms, that this site was free, unless one had signed up for payed services.

I would suggest that people who want services or who seek a job, look elsewhere. Care.com seems illegitimate, to say the least.
lbe421 June 23, 2009
Service promised not provided
I went on this site to find nanny jobs and messaged over two dozen families who were seeking nannies on the site. When I didn't receive ANY responses I thought it might because I hadn't completed a background check (something the site offers for $8). I provided my information (social security number included - huge mistake!). The site however, did not ask for my past addresses or former names- things I thought were needed for a background check. Then 30 seconds later, my 'background check' came back clean. I don't know a lot about the process, but I always thought it took more time than that. Although, I haven't experienced problems related to releasing my social security number to this company yet, I'm fearful as they have shown untrustworhty thus far. Needless to say, even after my 'clean background check' was posted on my profile I never recieved any responses from families.
ajmad June 7, 2009
misleading information
signed up for subscription- understood the terms of the membership. Interviewed several candidates for a postition I was offering- also requested a background check performed on each candidate. The candidates' checks were clearedf by them- however I performed my own- through public record and learned one applicant was a CONVICTED felon-several times over for larceny. Their background check was false. Do not trust their claim of "background checks offered". it is bogus and misleading.
I brought it to their attention- and they dismissed my concern, and did not remove the applicant from their site. The court documents do not lie.
Always do your own background check- do not rely on someone else.
Donovam February 23, 2009
Unauthorized billing
I purchased their service for one month at a rate of $25. Not only did no service provider listed on the website respond to my inquiries about me purchasing the services they advertised, Care.com continued to charge $25 each month thereafter. They refused to refund any money and stop the withdrawals from my bank account. I notified my bank which opened an fraud investigation and also filed a police report. I got my money back. If you are a victim of this, please do the same.

I don't recommend their services, which have absolutely no value. Also, they literally steal your money.
Hopper December 14, 2008
Misleading
Company offers a free listing or a "Featured" Listing..for $50 per month..One would think that paying for a listing would give your entry a prime location and extra attention akin to a sponsored link on Google or Yahoo. Not so much..The featured listing offers nothing more than a small green triangle that has "FEATURED" in it...My listing was 22 spots and 2 pages down (not likely to be viewed by your average surfer)..all of which were "free listing" members. No value here and certainly no benefit. When I complained they kept my money and returned me to free listing status. Still no response from this company. Avoid and save your money.

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