CareCredit
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Category: Business & Finances
Contact Information United States
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CareCredit Reviews
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Stuggii
June 21, 2011
Worst Company Ever!!
OK, so last month I called in to do a payoff, I was told I wasn't qualified ( because I have never missed a payment...bad customers apparently get the good programs) to do it so I was offered a 4 year program with no interest and a payment of 100 a month. I ACCEPTED because I thought it was a great alternative to what I had. I get my statement and it doesn't reflect any change. I called back and was transferred in a black hole of unhelpfulness. I was put on another "program" that offered a 10% APR (which is normal) for six months..(seriously..how the heck is six months going to help me) I did not ask to be put on this program and it was never offered to me...an "account manager" who said they were bringing my case to a supivisor and they would call me back put it on my account without even talking to me. I found out when I called back because I never received a call back like I was told I would. This is a not good business practice...apparently if they take me off the program they can't put me back on and since this is the program they put me on they can't give me the one they originally offered me. So basically they *peep* *peeped* me behind my back so they didn't have to give me what they originally promised. SO corrupt. I originally began using care credit because I had upper and lower jaw surgery and needed to have some exstensive dental work after the surgery and didn't want to look like an alien because I couldn't afford the work. I used the program and paid they payment the requested..little did I realize they weren't requesting the correct amount for a payoff and because I was a thousand dollars shy of my payoff they put over TWO THOUSAND dollars of back interest back on my loan...:( I could cry typing that. This has been such a horrible experience and Care Credit's lack of support or real help has only made the experience so much worse. I honestly haven't even touched base at all the trouble I have experienced with them.
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April S
May 17, 2011
Interest Rate
Four years ago I took out a credit card for my mom because our dog needed surgery in order to live. So I went ahead and took out the credit card that the vet had suggested. Come to find out because of my inquiry as to why I was still paying on it when it did no exceed $1500 I found out that I was locked in at 26.99 percent interest. There was no way that I would pay this off within 10 years had I not taken my money out of my savings and pay it off. I am not impressed with this company what so ever not only are they targeting people in a stressfull time but they are taking full advantage of people. I canacelled my card the second I new the payment went through and plan on never going back, however I beleive people need to know about this company and how they are sucking money out of you knowing full well that it will never get paid off within a decade.
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United63
May 15, 2011
Stay away
I had Lasik Surgery 2 years ago and financed through Care Credit with no interest for 2 years. So i paid all my payments on time sometimes more than the minimum. So i knew my 2 years just past on April 5th so i thought they would start charging me interest on what my balance was. I checked on the web site to see what my account balance was and i was shocked to find that if i did not pay the amount in full by April 5th they would charge me all the interest rate for the 2 years i had no interest. 1400$ IN interest. I am so discuste with this company. I Sobbed when i saw this, i had no i dea they could do this. I called the company which is GEmoney and the first girl some how i was disconected from then the second lady was so mean to me. I cant even explain how horrible she treated me. I tried to see if i paid the amount in full by borrowing the money from my mom maybe they woul take some of the interest rate off. The lady was so uncompasionate and rude to me. I asked if there was someone else i could talk to and she said "nope" she was a manager, but i could write a letter. So i asked her what i should write in the letter. She said it so sarcasticly " write in the letter how you think we should BEND OUR RULES for YOU, even though we gave you 2 years to pay it off and you did not". The conversation went on and on and she did nothing but be rude to me and proceed to tell me if i did not pay the amount by the end of the month they where going to charge me another 26% on top of that. Then in the back ground there where people laughing and you could tell that she said something to them and they where laughing at my situation. After we hung up the phone i was so upset i called back to speak to another manager she was nicer and apologized for her co workers rudeness but still there was nothing she could do.
SO now i am stuck with this 1400$ interest and more if i dont pay asap.
Do not TRUST this company they are mean deceiving people who are trying to scam you for your money. I am so hurt becasue i am a single mom who barley makes it financialy anyways, and now to top it off i get this new unexpected outrageous bill.
I wanted to post this because i don't want anyone else to fall victim to this company. Please advise your family and friends to beware of these sneaky money cheating people.
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mirage11
May 4, 2011
CARECREDIT IS A THIEF!!
DO NOT USE CARE CREDIT!!!
This company is a spam! They get you to open the card at 0% for 12 months and they tell u that everything after that is deferred interest!! Well if you're not familiar with that term, I'll have to say that it's basically the modern way of stealing money!!! After your 12 month is over if your balance is not paid in full, they will hit you with a huge ridiculous amount with might even be more than the balance that you owe because they have been charging you interest since day 1 and they have been adding all the interests even if you paid your monthly payment and have applied it to you now!!! I have been a victim and I have a high credit score so when I called them they told me that I will have to pay that amount because this explanation had been in the fine prints!!! So I paid everything at once to not hurt my credit ut my advice to you is : That if you have to use your 20% APR credit card to pay for your medical needs do it because at the end, you will be charged less with your credit card than with care credit!! Having this card was one of the WORST experiences in my life and I'm sharing this so you wouldn't be a victim!!!
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Sthorpe
March 21, 2011
Massive Late Fees and Scripted Customer Service
I accidentally had my bill pay set on Pacific Standard Time and they are an Eastern Standard Time company. Therefore I was late paying my bill by a matter of 3 hrs. It was definitely my mistake but they were not at all understanding when I called, and were very robotic in their answers. They would not stray from their resolute answers, and even tried to upsell me on a protection package! I do not recommend dealing with his company, they do not treat you like a human being. Their lack of empathy and judgmental attitudes make me angry just thinking about it.
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Clown
February 21, 2011
Rip off
I should have not received this, because, I did not have any dental work done.
I had all of my credit reports frozen. They want to charge me, for having nothing done. X-rays were free...I am not paying for any of this..!! I went to Gentle Dental, because I had a toothache, and I wanted them to pull the tooth. They did not pull my tooth. They took e-rays, and told me, what they wanted to do, with all of my teeth. I said, NO, I'm in my late 60's, and I have a bad medical condition. So, they think, I should be buried, with beautiful teeth. I left. They are nuts.!! They have, way too many girls in that office, standing around doing nothing. I never even talked to a professional dentist. Don't go to Gentle dentistry.
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Tine63
February 11, 2011
Scam
My account began in 2004 with a $1, 400 dental bill. Since 2004, and according to my bank statements, I have now paid $2, 233. I stopped paying in 2009, because the payments kept getting higher. I was taken to court and now the lawyers decided that I must pay $1, 800!!! I am livid from anger. How can I get out of this mess? They are thieves and crooks. I cannot let them just take my money (from my bank account or my job).
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Elle_c
February 9, 2011
Worst company ever
I have great credit. I opened up a carecredit account to get laser eye surgery since they had a promotional period of 0% for 2 yrs. Why not, I'll just pay with my health savings accounts. Well, care credit is the worst company EVER. i can't pay on my bill online with my debit card (its a credit card number not a normal checking account since it's an HSA). *** online functionality. Also useless customer service reps can't do anything to help me. I call every month to make a payment and have to speak to some to get the reversal since it's a phone payment. Not even a function to email my concerns but have to stay on the phone to talk to no action employees. I will NEVER use CARE CREDIT OR GE MONEY ever since this is the worst experience in my life.
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merdock
February 4, 2011
Stone Age System, Beware
Massive interested rates aside, it's literally impossible to deal with these people and manage your account online:
You cannot email them; their "system" does not generate the email confirmations it talks about; online instructions are missing or incomplete (eg, to make a one-time online payment you have to FIRST turn off AUTOPAY - you have to CALL to find get that little tidbit of info - which means you have to re-initiate AUTOPAY after the on-time payment and suffer/risk a 30-day gap in autopay); for goodness sake, you can't even change your user name!
DO NOT TRUST THE ONLINE SYSTEM. I confirmed 3 times ON THE PHONE that my autopay amount was in their system and set to pay the $100 I set up online. Three times they said "yes". It took out $60 instead even though the CS guy confirmed as he looked at his screen that it was SUPPOSED to take the $100 autopay amount!
THEY HAVE A PROBLEM and it could well cost YOU big bucks.
Confirmations and documentation, though generated by their computers, cannot be emailed to you! They have to MAIL them!
This is General Electric: they make JET ENGINES. COVER YOUR BUTT!
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JW turner
January 27, 2011
Harrassment and Lies regarding last payment
Does anybody remember the line from "The Rainmaker"? Well, GE Money has got the insurance / customer services runaround scam down.
I wired my final payment to them (over $9, 000) for my CareCredit account within the 4-day grace period to avoid exorbitant interest charges. They acknowledged receipt of that payment to my bank. They then proceeded to spend the next four months harassing me with phone calls, 4 - 5 times / day, and letters to my home a couple of times per week. They attempted to tack on late fees on top of the phantom interest charges. I am sure they were hoping that I would get tired of their harassment and just pay the money. No go Joe.
I called customer service four times and even had them send a letter in early January to confirm that I owed them no money. They did not want to do this and even aid they could not. I insisted that they do so, asking for a handwritten letter signed by the representative if she could not generate one through the system. I stayed on the phone until I was 100% assured it was sent. I received that letter on 1/6 and have it in my hand. Funny, I received a letter that they claimed at first that they could not generate.
The final straw occurred today when I received a call from a vulture-like collection group within GE Money (outsourced to India, BTW), where Is poke to an inept customer service representative and then her supervisor, named Calvin. He proceeded to call me a liar and, even though I read the letter to him, insisted that I send the letter to him via fax or mail even though it came from HIS company. I demanded an apology, which he did not give to me.
So, back I went to customer service and then again to the same vulturous collections group and finally got a rather terse, but helpful U.S. representative who claims to have cleared out the account. We shall see.
After more than 10 hours of work to get this cleared out, if it happens again or if there is a blemish on my credit score, they will be sued. Does anybody know if there is a class-action suit pending that I can join?
I have let all my health care providers know about their scam and at least a couple have stopped offering the service to their customers. Be warned...DO NOT use this service unless you have lots of time to spend correcting their mistakes or good legal representation on retainer.
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