-Inquired on Mon Oct 4th whether their services could be provided in the required time by Thurs the 7th, requiring a cover letter and resume to be complete, I was assured that they could thus proceeded with the service. This deadline was crucial as it was only this job I was applying for, as I have a job and wouldn't have used their service otherwise.
-Upon engaging in the service I notified them on several occasions that I had a Thursday deadline, was never notified that this was a problem.
-Received a marginally improved resume draft with spelling errors, convolutions of the truth (which were correct in my initial submission), lacked professional writing with promise that revisions would be sent 'IMMEDIATELY' upon my feedback
-Pointed out mistakes and my concerns hoping for a stronger product & didn't receive 2nd draft until 18 hours later.
- Never received initial one-on-one consultation service. Had to request twice for a call & when received writer was rude, indignant and hostile, didn't inquire about my career or listen, instead told me how it was.
-I sent him the 2nd set of revisions, pointing out misrepresentation still there and asked for advise on how to state it, as it was an unusual situation & I was seeking expert advise. I also reminded him of the deadline that that, which he acknowledged knowing about.
- I never received further correspondence from him again, despite emails and phone calls. My resume revision was easily easily something he could have revised 'immediately' as per their claim, but I never received anything back until I wrote the next day to complain, after my job posting deadline had come and gone.
- Despite knowing that I had a deadline Drew never notified me that he couldn't/wouldn't provide my cover letter or resume review. He left me high and dry and sabotaged my opportunity for this job.
- I had to spend hours writing my own cover letter from scratch as I never got even a draft of that and fixing my resume my self.
-Miraculously upon complaint I received a cover letter from Justin within hours, something which the initial writer, Drew, could have done if he chose to.
-The cover letter I received was not addressed correctly and was a generic, to whom it may concern
-I requested my money back due to the horrible customer service, rudeness, lack of providing a quality product and slowness of delivery.
-Spoke to Justin the owner who was hostile, rude, turned the situation around on me, had me in tears, and said 'immediately' was a vague term so I couldn't expect a 5 minute change to be complete in a day.
-Tried to compromise and meet half way to settle on a 50% refund to settle amicably. He was having non of this. Told me to wait 90 days and if I didn't have an interview I would get a 'partial' refund. Conveniently there is no mention of amount of their website.
-I want this over with, do not want to have to speak to any of them again by re-visiting this 3 months down the road and being upset again.
-This caused me considerable amount of stress waiting all day of my deadline expecting communication and the delivery of my product. I received nothing and had to spend 6 hours writing papers I had paid them to do, feeling upset that I had been so mislead and mistreated by this company who didn't have a modicum of respect or consideration.
- Unfortunately this complaint mirrors many on the internet and the other 27 on BBB.
-They state a 99.9% satisfaction rate on their website which is clearly a falsehood.
-Check out Better Business Bureau, they have 27, now 28 with mine, complaints against them. Scroll down to the bottom
http://www.bbb.org/nashville/business-reviews/resume-service/careers-plus-resumes-in-gallatin-tn-37018432
-They have a number of testimonies on their site, but who knows who wrote them, they could be fabricated.