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Customer3211
January 28, 2010
Resume Writer was Falsely Certified
The service was ok, nothing to write home about. I was dissatisfied with the fact that my resume coach was not certified.
Take the time to verify your Writer against the company that certified them. They all have a website with a search, I found his name an company but certification status was blank.
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upsetWithService
January 13, 2010
Shoddy Customer Service, Average Product
This is a true story -
I asked them to write a resume for me and submitted my existing resume over to them as reference. The website claimed that they would contact me for one-on-one sessions to work on my resume with their writers. About 4 days later, they contact me with their version of the resume. This so called version - had a fair amount of formatting changes - which I thought were good - and the matter that I had sent them - with wrong graduation/employment dates, typos etc.
I was a little upset but I responded saying that I need help re-wording the sentences and that there are a few typos. To this the writer emails me and says, Have you actually read this resume. I have made changes to it and is nothing like your original one - and, your experience is what it is.. we can't do anything about it...
I was furious, but I kept my calm and pointed out a few more corrections, both grammatical and typos. I then casually asked whether i could see some other formats so i could pick the one i like... to this the writer got furious and chewed me out in his email.. saying its their business to decide whats best for me and that i have chosen them to do the job and i should stick to what they tell me... I got furious and asked them to stop working on my resume and asked for a refund...
about 20 mts later I get a call from them - its the writer, who is not the least bit apologetic... telling me that i was wrong in asking him for other formats... i told him all he had to say was we cannot do that.. thats it.. and that its bad customer service... so he says... i am not here to provide you customer service.. i am a certified resume writer and thats what i do... needless to say the call didnt go well.. he called me names and then hung up... anyway.. the worst part is... i wrote a big letter to AMEX explaining this horrible incident and asking them to get Careers Plus to re-imburse my payments. After 2 months of deliberations they ruled in favour of them... as they couldnt accept my email transcripts as proof... needless to say.. i dont use my amex card anymore...
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