Let me first start with my experience at your Burbank office. I scheduled appointment with an associate named Andrew at 12pm 06/17/2011.  When showing up for the appointment I was approached by Andrew and he kindly explained what your company has to offer. He then walked away and said, "I will be right back". Then as he came out of the office he said, "I'm going to take this guy to the airport I will be right back but she can help you". Pointing to another associate I never meet          
Before. The young lady already had a gentlemen at her desk and had to take care of us at the same time. So as she jumped from desk to desk, she started my wife and I on our applications. 2 hours have gone by and Andrew walks through the door with grocery bags because while we were waiting I guess he decided it would be a good time to shop. He walked in the door and greeted another couple. Then he sits them down and tells them he will help you today. My wife and I then said we had enough and will never step foot in your company again. Just because people are not in the best credit situation does not mean we should be pushed to the side and be mistreated. I will tell all my friends and family members how your establishment functions.

Long story short, here is how car hop operates. First like the lady says above. you go in first thing they want to do is get you approved. You don't look at cars or anything they get your credit done. Then with no real explanation they tell you what cars you can choose from. All of these cars will cost you exactly the same. (around 2x blue book value) You can not choose a cheaper car or even a more expensive one and pay the difference, we had about 5 choices.

So we pick one of our 5 choices, looks nice, is clean. I ask about the AC and they tell me it works. I ask if there's any known problems, they assure me its been to the reconditioning center and there are no issues with the vehicle. Well the next day the brakes make a horrible noise in the back, sounds like a dying duck. Car Hop says its not their problem we bought the car. Then March comes it gets a little warm, and i am in the drive thru at a restaurant, its warm...AC only blows hot. Once again not their problem even though he lied to me and said it worked, 2 days later still not even licensed the car, it dies and has to be towed. Fuel pump is out. We have to pay for the tow but the fuel pump is covered. As stated above their policy is to replace your broken part with used parts. (not reconditioned.. USED) A used fuel pump usually doesn't work since used parts come from wrecks, and the fuel pump dies to avoid fires. it took 15 or so calls and over 3 weeks for them to finally decide they would allow the shop to put in a new fuel pump. The mechanic tells us about why used ones don't work and that he had tried 3 before we finally got the new one approved.

And that was the short version.

DO NOT BUY FROM CARHOP