If you have been suckered into buying a travel voucher from this company, as I was, and would like a refund, here is how to go about getting a refund:

1. Send a written request via USPS certified mail for a FULL refund of the exact amount that you paid. In return, say that you will gladly have CCL cancel your vacation voucher(s).

2. Fill out an online complaint, including a request for a FULL refund, to the Better Business Bureau of Fort Lauderdale. The Better Business Bureau will immediately send your complaint to CCL, who will have 30 days to reply. You will receive a confirmation that your complaint was sent to CCL via e-mail

3. File an online complaint with the Florida Division of Consumer Services. CCL will have 30-60 days to reply to this complaint. You will receive a confirmation that your complaint has been sent to CCL via post.

How the process worked for me:
After multiple salespeople lied to me on the phone, saying they could not give me a refund, I sent complaints to the BBB of Fort Lauderdale and Florida Division of Consumer Services a week after my initial purchase. Two weeks after my initial purchase, under CCL's FAQ page, I discovered that the only refund requests that they will accept are written requests sent via certified mail. The day that CCL received my certified mailing (I received a signature card back from USPS dating when CCL received my letter), the full amount of my purchase was refunded to my debit / checking card. I do not know if CCL would have honored my written refund request had they not already received formal requests from the BBB and the Florida Division of Consumer Services on my behalf. In total, three weeks elapsed between my purchase of the travel vouchers and when the refund transaction completed in my bank account.

*A final note:
Under Florida Law, a seller of of travel vouchers MUST refund a travel voucher purchase if the request for a refund is made within 30 business days of when the consumer RECEIVES the travel voucher (which, if the travel voucher is received via post, is a later date than the actual purchase date). My refund request was made during this 30 business day time frame.

If you make a refund request outside of the 30 business day time frame, you are not entirely out of luck. Check out this other complaint for an example of a consumer who was refunded, with the help of the BBB, outside of the 30 business day time frame: http://www.complaintsboard.com/complaints/caribbean-cruise-line-vacation-c351013.html.


Hope this helps anyone who has had a terrible, belittling, and frightening experience with CCL, as I had.

We have had our vacation planned for over 18 months and finally got our itinerary. They refuse to send it to you sooner that 14 days before vacation because of the misrepresentation of the travel provisions and the added charges required on the stay. Our trip was to begin in Fort Lauderdale, FL at a Ramada Inn on the beach-which turned in to a Ramada Inn in Tamarac, FL-15 minutes from the beach. Being a member of the BBB bureau, we have not found this vacation package. These people are "quick take artists" and might as well be pick pocket specialists. The additional charges just keep coming. I fell at work and had to had surgery on my knee. We called to reschedule with documentation from my orthopedic surgeon, and was told by an agent that we had just forfeited our vacation package due to a time limit that again was misrepresented to us. We tried to make this right with an extension, but was told that there were no other options. I was a travel agent for 5 years and know the vernacular and the right questions to ask. We were LIED to and MISLED

DON'T DO IT.
My husband and I bought this cruise package for $498.00 in monthly installments and then paid the $198.00 port fee when we traveled for the first time with Caribbean cruise line. The rooms had soiled bed linens, spiders, mold, hair, and cracked foundations and we were only refunded $198.00. This was the first and last trip we are ever going to take with caribbean cruise line and wanted to know how would I get part of the $498.00 back or does anyone have the CORPORATE NUMBER FOR CARIBBEAN CRUISE LINE?

I was contacted for promotional cruise aboard Celebration out of West Palm Beach. I paid the $118.00. When everything was explained to me, I was not advised that I would have to drive to Fort Lauderdale to "pick up vouchers" because I could not board without them. When I called to question, I spoke with "Richard" who was not helpful at all and would not even let me talk to a manager.He told me I would have to wait until after the cruise and write a letter. He was rude and not helpful. I dont know what they are trying to pull, but I was told when I first called this was not a timeshare pitch.

I received a "Free Cruise Voucher" in the mail today from Caribbean Cruise Line. Their first mistake. I never "win" anything like that and I don't get "selected to participate in" anything but surveys and scams, so I was already skeptical, but there was still a glimmer of hope. I checked them out with the BBB and guess what? They are not supported, reccomended, or "insert positive comment here". Next I went to the web so see if anyone else had been taken advantage of by this scam. Sure enough, the complaint board was filled to bursting with stories of people who had called the number to activate the voucher because they were hoping for a once in a lifetime adventure. This company should be closed to open a hole for a new and better company just waiting to take its place and those sales people should be locked away for praying on people with the hope of something amazing happening for them. All this does is spred distrust and disappointment in the travel industry, and with so many people finding they have a tight budget these days, the travel industry needs help NOT hindrance.