Caribbean Cruise Lines
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Category: Travel
Contact Information Fort Lauderdale, Florida, United States
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Caribbean Cruise Lines Reviews
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Dennis J. Calcaterra
June 10, 2011
Scam
I don't know what Stephanie Rodriguez is talking about but she should take a look at the Ocean Manor Hotel. That was supposed to be an upgrade to my original booking. You could film a movie in this shit hole. :HOTEL FROM HELL" Maybe you ought to take a look at it Step before you comment. As far as I'm concerned Caribbean Cruise Lines is a big scam & they don't respond to inquiries. The dog & pony show at the resort was a cluster f--k. We were a signature away from buying until that little Cuban Vato looked my wife in the face & said "You never had to damn intention of buying, did you" Really good salesman.
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hackjgh
February 9, 2011
Harassing phone calls
After completing a phone survey which supposedly delivered a free Bahama cruise ( which I later found to be a scam ). I started receiving annoying "spoofing" phone calls from telemarketers as a result of my number being passed on by this Caribbean cruise lines co. I have filed a formal complaint with the FCC and if this does not stop I will complain to my congressman.
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chavalah
June 29, 2010
FRAUD
First let me say I own a timeshare. Yes, I love it. It's been great for my family. No it's never been a rip off. When I purchased my timeshare last year I got a "Free cruise". I signed up for my "Free cruise" in February. I knew I had to pay port charges. I knew I had to pay certain fees onboard the ship. In fact, I worked on cruiseships in the past so I knew the deal. When I called Caribbean Cruise Line to redeem my cruise they tried hard to upsell. They wanted me to rent a car- no I was driving. They wanted me to stay in their hotel- no I was staying at my timeshare. They wanted me to upgrade so that I could have a balcony, mini-bar, and queen bed for my husband and I to FINALLY share some time without the kids. YES I WANTED THAT so I paid the 99 extra. We were travelling to Nassau. YEA. I love Nassau. In March I get a letter that all of a suddden the ship is actually going to Grand Bahama. Um, that's FREEPORT which is basically a lump of coral in the middle of the ocean with one hotel on it. OK, I figure that's alright, we love to snorkel, fish, etc so we will do it. Then we get to the ship and we have BUNK BEDS. TWIN BUNK BEDS. Our "mini-bar" consisted of two bottles of water that we had to pay 3.45 each for. My husband and I went out to the terminal and spoke with "Mr Tillman" who said there was nothing he could do, as the ship was sold out. So we had to sleep in bunkbeds on the first vacation my husband and i have had without the kids in 2 years.
Yes, we paid for the snorkel trip of 75 bucks each, yes, we booked two massages of 75 bucks each, yes, we booked two pedicures of 40 bucks each, yes we paid to go to the "Cove" restaurant for $25 bucks each where there is supposed to be a dress code, excellent service, and good food (the latter 2 were correct- the dress code was not enforced). Yes, we bought two bottles of wine for $80 in total. Yes, they tax everything 15 percent for gratuity automatically. No problem with that. In total we spent $741 onboard the ship. FIne.
I have a problem with the "Upgrade" which was not an upgrade. I have a problem with going to Freeport when I had already paid for Nassau. I have a problem with Caribbean Cruise Lines, not the ship Bahama Celebration. They sell you LIES.
When I called Caribbean Cruise Line immediately after the cruise to complain I was transferred twice to "Customer SErvice". "JOan" in customer service told me that no one gets a mini-bar and that I was told I would be in bunkbeds. WHAT? I'm not a moron. When I asked her to check who that was who supposedly called me in May to confirm that we were in bunkbeds she would not do it. She kept saying "But how was the food". I said that I'm 120 lbs and food isn't the center of my life. She said "Did you have the smoked salmon?" I said "No, there was no salmon" then she started saying how she had the smoked salmon everyday. I said, "Joan, please don't change the point, everything else being the same I paid extra to be in a bed with my husband and you did not give me that". Then Joan said "Have you talked to compliance"? I said "Joan, I am in the parking lot of the cruiseship parking now. No, I haven't talked to anyone, that's why I'm calling you!" She said there was nothing she could do and gave me an address to write the compliance department. If you think I'm kidding about any of this, please see the pics. NEVER EVER EVER EVER book with Caribbean Cruise Line.
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Desteb
July 10, 2009
Money Hungry Aggressive Sales Reps
I waited a long time to take a cruse. Three years ago, my hubby and I finally got the opportunity to do so. The rest of this situation can only be chalked up to stupity. I got an email for a free cruise to the Bahamas from a new cruise line called Caribbean Cruise Lines. Please do NOT confuse this with the reputable Royal Caribbean Cruise Lines. Caribbean Cruise Lines has suckered Carmen Electra into being a spokesperson for them. Poor girl, hope she comes to her senses. Anyhow, I replied to this email just to see what was entailed. First off, numbers are computer generated and dialed several times a day. When you do answer you have to say hello a dozen times. Normally I hung up after saying it twice. I finally saved the number and found out who it was. I eventually got to speak with a real person who told me a bit about it. Somewheres along the line our connection dropped and she didn't call back. Again for several days I'd get calls. Hey I'm not gonna break my neck getting to the phone! On another occasion finally I spoke with someone else, I told the gal I had to talk to my hubby and she arranged with me to call back that following tuesday. Next day calls kept coming and tuesday was still 3 days away. I picked up again on friday of the following week and it's another totally different person. I told him I was expecting someone to give me a call back last week. Then what was to be the final straw occurred. I got a call two days ago, missed it.. so I decided, especially after checking out the $600+ airfare from WA to FL roundtrip was a bit more then I wanted to deal with, that I didn't want to have anything else to do with this conversation. So I called them to have them take me off their list.. First words out of their mouth was "Don't you want to go to the Bahamas?" It's not that I don't want to go, I just don't want to pay the incredible airfare.. I had a situation come up and asked if he could call me back in 10 minutes. His reply "To sign up for this"? I told him I didn't know for sure. He never called. So again tonight, one day later, another rep calls me, again I missed the call. I'd had it.. I called to get off their freakin list.. Again the first words were asking " Don't you want to go to the Bahamas"? My reply was NO and I told him about the calls and airfare. His reply was "We can SELL you airfare". That was it. I've been in sales for 26 years. You NEVER EVER EVER say you can SELL something to someone! You can tell them you'd love to help them to find a good price, but you don't tell them you can SELL them. That's the whole purpose of this company right now. Sure they'll give you a free cruise. BUT they want you to pay money for an upgrade, money for airfare, and money to spend even MORE TIME in Florida. It's not about you, as a customer. I can tell you that I have cruised with Holland America and Celebrity. What keeps me going back to them is "With MY Permission" they send me emails on specials. The give me wonderful upgrades without charging me, and they have always put me first and special as a customer. I have never felt as though they even had MONEY on their minds! I will not give Caribbean Cruise Lines my business. I don't care if they offer me a FREE cruise (which btw, the one listed about does cost you with what they tell you is taxes) FREE airfare, and a FREE week in Florida at their expense. NO WAY!!!
I just wanted to let you all know what I went thru with this company. Best of luck if you have to deal with them. Check out the other cruise lines that have been in business for a long time. Right now 3 day + Bahama cruises are going for under $200. And you're assured incredible service and a wonderful cruise on them :)
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