-carid.com cast of characters-

1) Ryan Gronlie - Supposedly the top guy, just as much as an uncooperative crook as anyone else I dealt with;
2) John Frattini ext 833 - Sounded genuine in wanting to resolve my stress and problems after spending many hours and days on the phone; ultimately, he did nothing;
3) Nick, another idiot manager whom promised me a full refund, even e-mailed me as much, but the company took $170 out of the total, basically strong arm robbery, and refused to give it back; I called nick at ext. 829 over and over and over after I found out that I'd been short-changed, and he never answered nor returned my call
4) Sandra ext 824 - offered no help, but talked a good game.
5) Ivan - support rep whom tried to help, passed the buck and transferred me all around; got nothing done;
6) Shane - support rep, one the rudest, passive-aggressive reps there. On 6/8, extremely TIRED after spending and wasting many days and hours on the phone with these people, reached him to determine who Ryan Gronlie reports to after Ryan basically told me to my face that he was not going to give me my rightfully owed full refund. I told Shane I didn't want to go into detail about the order because I'd spoken ad-nauseum to dozens of other reps to no avail, he bullied me into giving him my info to begin the account retrieval process. What happened afterwards was typical; he placed me on hold for up to twenty minutes, coming back on the line after 5 minute intervals, where I repeatedly asked for Ryan's Supervisor's information. He assured me he'd help after he did 'research'. I knew he was lying, but I decided to give this guy one last try. Afterwards, he came back on the line and told me what I ALREADY KNEW about the account, and I told him this initially. I asked again, for the FIFTH time for Ryan's Supervisor's info. He said, 'hang on', then proceeded to transfer me TO RYAN, and not his Supervisor. I couldn't believe this idiot.
7) OTHER REPS WHOM WERE JUST AS UNHELPFUL, INEFFECTIVE, and UNPROFESSIONAL, whose names I was not able to record.

MY EXPERIENCE:
Pain, anger, frustration, arguing, stress, disrespect, having to repeat yourself over to incompetent people, when you ask for management, their smooth-talking crooks who want to keep your money, high blood pressure, wasted hours, wasted days, extreme indifference and ambivalence to your very real and serious problem and money spent...this is what I experienced in dealing with carid.com and their incompetent team of sales, service, and support people. A complete and utterly frustrating nightmare.

Imagine waking up every morning, for TWO WEEKS straight, this after having to wait ONE and ONE HALF MONTH for your product that never arrived, only to be faced with staying on the phone ALL DAY and having to explain over and over, battle with, and become frustrated by employees to the point that you develop headaches because no one seems to be able to understand your dilemma nor provide you with a quick resolution.

This is what I endured when carid.com refused to give me full refund on a product that I canceled and was ENTITLED TO RECEIVED A FULL REFUND ON! Returning an item and receiving a refund is a simple process anywhere else, but these east-coast crooks want to keep your money, delay you, not return calls, and ultimately frustrate you to the point that you don't feel like calling back, all in order to keep money that is RIGHTFULLY YOURS! They lie to your face, but also tell you to your face that you won't be getting your money back. The experience will make you want to scream. It was one of the worst experiences in an online transaction I've ever endured.

I was in an accident on 4/15 wherein my front bumper was destroyed. I placed an order with carid.com on 4/23 (transaction posted on 4/25) for a new body kit (consisting of a front bumper & chin
spoiler, and a rear bumper). I paid $435 for the rear and $1204 for the front. The order was split into two pieces, one for the rear bumper and one for the front.

The deal that was offered to me by salesperson Jay Schwartz was that he’d waive the shipping charge for the rear bumper, and charge me for it on the order for the front bumper. Typically, shipping is $170
per part, and since I was purchasing a body kit that contained both pieces, I was only to be charged a single shipping fee of $170 instead of $340. I agreed and paid accordingly. I received the rear bumper about 1 ½ weeks thereafter and will be keeping this needed part.

I was promised that the front bumper would be shipped within two weeks of the order placement as the product was on back-order and had to be made from scratch, which is why the order was split in two. Well, two weeks turned into three, then into four, and now over one and half month later I still do not have my product. As it turns out, the manufacturer is no longer making the front bumper & spoiler and carid.com has been giving me the run-around all along. I canceled the order on 6/1 with the promise that it takes carid.com 3-5 business days to contact the manufacturer (ivsauto.com) and confirm the cancellation.

Ultimately, the 3-5 business day time-frame has now elapsed and carid.com is continuing to delay me in returning my refund. On 6/7, they gave additional insult to injury by suggesting that they’re only going to refund me $1034 ($1204 minus $170), which is unacceptable. I paid $1204, and they need to give
me $1204 in return, period.

I complained about this discrepancy with Sales Manager Ryan Gronlie, and he then said that he could only give me $85 of the $170 that is owed to me because he feels that carid.com should’ve collected half of the shipping fee ($170) from me on the rear bumper shipment. That is unacceptable as well. He cannot decide to change the terms of a deal after a deal and purchases have been made because he feels that his company was short-changed on the cost of shipping me the rear bumper. The deal give me by Mr. Schwartz waived the shipping fee on the rear-bumper. This is another example of the shady business tactics and personalities that I’ve had to deal with.

Ryan is basically cyber strong-arming me out of my money. He is flat out saying to my face that I will not be given a full refund, meaning they're stealing money from me. I paid a certain amount and I'm entitled to the full refund of that amount.

Lastly, the folks at carid.com REFUSE to let you speak or communicate in any way with anyone above the management team at the call center where orders are placed. They apparently have a corporate headquarters where upper-management is located, but they REFUSE to give you the number to that location nor will they let you speak, e-mail, or reach out to ANYONE there! It's unreal. They're a very secretive company with something to hide. What they're hiding from their senior management is that they're stealing from customers whom they know cannot take a quick 15 trip to their offices to speak personally with said management. Once you pay and they take your money, carid.com knows they've got you by the balls and will then thereafter treat you with extreme disrespect and indifference.

AVOID THEM AT ALL COSTS!!!

This is the worst company I have EVER dealt with. Stay away from them!!!

These jackasses had to call me 3 times to confirm payment via paypal...wtf. but ok... told me shipped after 3 to 4 days of receiving payment, this was day 7 and no communication whatsoever. Ok so I do a live chat with a dumbass who took 30 minutes to tell me they had to call me to tell me if the order shipped... wow. U cant email me a tracking number? Oh yes because you never shipped it. Eventually i get a call from some other foreign sounding voice (5th call) to tell me item was damaged and he had ALREADY refunded. without my asking. The auction said you had 3 of the items for sale, what about the other 2? Apparently they were damaged also. And why did you not tell me they were damaged the 1st call? I think my "best offer" was actually too low for them to accept. DONT ACCEPT AN OFFER IF YOU ARE LOSING MONEY! duh! you couldnt ask to find a dumber and more disorganized company. forgot to mention, also charged me twice for my purchase and refunded real fast because they were like "oh crap he's already paid". So 1. I paid, 2.was charged, 3. refunded, and eventually again 4. refunded. 4 transactions for no product at all.

But who knows maybe all 3 items were damaged and I was wrong about losing money to a best offer. I feel my opportunity cost of putting my money in a real business was wasted for 2 weeks tied up in useless transactions and you could have called to tell me the product was broken when I placed the order. Actually, dont attempt to be selling broken merchandise. TAKE IT OFF YOUR LISTINGS. jesus christ it was frustrating dealing with CARid.com ef off. I feel sorry for any unknowing customers that wander into the clusterf*** warehouse these guys must be running.

ok one last thing, for my efforts $10 credit. stick it up your

Don't buy anything from Carid. They are rude, and don't care what happens to your order. Go directly to the manufacturer. Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you WILL NOT get from Carid. I ordered rain deflectors for my BMW X5, and they wouldn't go in as easily as the Carid site claimed. The back-ends of the deflectors snapped when the window went up. Carid told me that it was a faulty installation. I called weathertec directly and they gave me a discount on a new set (Carid wouldn't) and they are shipping them for free and if they break weathertc will replace them free of charge.

If you buy from this website, hope that you don't have a problem because their customer service is terrible. Tried calling several times and there were alway at least 18 people ahead of me in line, sometimes over 30 people in the queue. I sent an email to their customer service and they responded four days later. They asked for digital photos of the product, the vehicle, and a number of other items that made absolutely no sense. It was nothing but a bureaucratic way to making the customer go away without having to resolve the problem. Other websites would have taken a defective item back with no questions asked. Not these guys.