I ordered a complete set of "digital cut Weather Tech floor mats" from this company on 1/10/2011, through one of their online sales reps. I placed the order with the sales rep for the set that would fit a Honda Odyssey and was told that there would be 10-14 day extended ship time because on what he was looking at showed a shipping delay. I gave him my payment information and awaited shipping and recieved the 2nd and 3rd row mats around 1/26/2011. The box was missing the cargo mat and the driver and passenger mats. I called the 800 number and was told that I would have to call their customer service depatment. I then called the customer service department and got a message that I was the 29th person in line. I waited for over 3 hours on the phone, original call was placed at 5:47 pm and finally recieved a message saying that customer service closes at 9:00 PM est.. At around 8:50 was told that I was now 14th in line and that the customer service department would be closeing in 10 minutes. I never got to speak to anyone and the next day went back on their web site to check order status. I found out that the order that I had recieved the previous day had left the warehouse and was headed my way, and I should expect to recieve it in 3-4 businees days. I then went back to their web site and did an "on line chat" with one of their reps who when he found out that I checking order status was referred to the 800 number for customer service. This time I was only the 26th person in line, I thought thinks are looking up compaired to the last time I called in. This time it only took about 2 hrs and 20 minutes to actually talk to someone. I was told you could recieve more than one shipment and that he could not tell me anymore about when the rest of my order would come. On 2/13/2011 I recieve the cargo mat and when I checked the shipping status it showed all orders had been shipped. I then called my credit card company and did a charge despute on not recieving the complete set. I found that after calling my credit card company on 2/20/2011 I suddenly recieved the rest of my order within 3 days after placing the despute. So it only took 46 days until I recieved what I had ordered. The moral of the story is if you want to deal with one of the worst customer service departments in the world, be given the run around and wait for ever for your product to be recieved and have to go to your credit card company and file a complaint then by all means this is the company that you want to deal with. I don't think there is anybody better at doing it than them. If however you want something other than what I described than deal with anyone else besides this company I wish I had of check them out before I placed an order with them.

Carid.com is the worst company I've dealt with in at least 10 years. I ordered a wood grain dash kit that the site stated was manufactured, ready to ship. Then received an e-mail stating estimated shipping date was 8 days although the site stated usually 3-5. No more updates, after the date came and went, I called their customer "nosupport" and was told it was being manufactured and will ship in another 5 days. Date came and went. I've sent two e-mails, unanswered at to date, two phone calls, one of which found me talking to an imbecile who was rude and no help at all.

I have just sent another e-mail stating that if I receive no satisfactory response in 24 hours, I will cancel and contest the order with my credit card company for the charge they made the day after I ordered.

I have never had good luck with a company that charges the credit card before the item ships. Carid.com is no exception. BAD company, BAD service, BAD communication. This is a NO BUY advisory.

This is the worst company ever to deal with...I bought a rear fender for my car and when I recieved it late it was nothing like the picture shows or describes...when I returned the product back for a refund they said the product was damaged but no one could tell me how the product was damaged. They said they would ship it back to me and instead they shipped back to me a bunch of car toys! After calling them to see what the @#$& is going on they couldn't tell me and three months now I have been calling them to get a refund and get the district managers name and number...but they would not give me any information. Don't do busisness with this company if you dont want to be ripped off.