I ordered a fish sandwich & a famous star with cheese...this crap must have been made 2 hours before, the buns were crushed, the fish was rubbery, the whole lot was pure CRAP, I am done with carl's!!!

Ok so I'm not big on complaining about stuff usually but this one got me real bad... I went to the Carl's restaurant in Newport Beach CA (3101 Newport Blvd) this morning and ordered a large portabello six dollar combo. Order was received and processed by a lady who had been mopping floors as I was walking into this completely empty restaurant. She didn't wash her hands before handling my credit card, after which she got my drink cup, straw and the lid, jammed the latter two into the cup with her bare hand and, walked over to the grill and slammed my beef patty on it with her unwashed hands she had just handled the floor mop with! I was gonna say something right then but figured that maybe it's not THAT bad... next, another employee merged from the kitchen area, cleaning the shelves behind the counter with a rag. She was arranging wrapping papers and some other products there and getting supplies, wiping down the shelves with a rag before placing the items on them. As my beef patty got done on the grill, she dropped the rag and started preparing my burger without washing her hands or putting any gloves on. I know all this so precisely because they have an "open kitchen" there and after the mopping lady incident, I was paying close attention to everything concerning my food. I sat down as the food was delivered to my table and I was going back and forth for about 6-7 minutes between just getting up and walking away and calling out the manager. I finally decided to talk to the manager, being too grossed out by the cooks. I had not touched my food other than 2-3 fries and a sip from my cup and I felt nauseous after that. I asked the lady at the counter to call the manager, she said "right away" so I sat back down. A minute later she comes back and tells me that their team leader is on a break and will be seeing me in about 10 minutes! I insisted on talking to the manager right away so finally she came. I told her about the issue and asked for a refund, she was starting to tell me about all the different reasons why everything was handled the way it was but I wasn't interested in hearing any of it. I had also pointed it out to another customer who had walked in as I was dealing with my issue and he also requested a refund instead of food and left without eating at the same time I walked out. I can only wonder where that mop had been and what was on the lady's hands who dealt with receiving my order... and the cook who actually put my burger together didn't find anything frong with switching over to food preparation from cleaning, stocking and having a dirty rag in her hand a moment earlier. I'm no doctor but this can't be good for anybody. Now don't get me wrong, I'm a big fan of Carl's (or was at least til this morning) but this is just wrong. I highly doubt this complaint will ever reach the corporate office but these people need to know what's going on in their establishments! I will no longer visit Carl's Jr and will make sure every friend of mine knows about my today's story and draws their own conclusions.

I went through the drive thru and like usual they asked if I wanted to try a certain item, and I said no and said my order and the worker didnt say anything so I waited a few minutes still nothing so I said hello and still no answer until about 2 minutes later and she asked what I wanted to order so I ordered and went up to pay and they didnt even take my money for about 5 minutes. Then I got home and i was missing an item and they didnt even give me a reciept so I called to make a complaint and the so called manager that was working had a really bad attitude and couldnt even listen to what I was saying I had to repeat myself about 4 times so I got sick of it and asked for her manager over her and she would not let me speak to him and she just kept speaking over me!!

I have been going to Carl's Jr for a long time and occasionally there would be a mistake but I like my food relatively plain so it is understandable but about 8 months ago I placed an order and it was given to me wrong. The next time I went to Carl's Jr I noticed that what I had ordered was incorrect again so I began keeping track on a piece of paper I leave on my center console. In the last 20 Drive Thru Orders they have given me the wrong order 16 times. If I order a Sausage Breakfast Sandwich I get Ham. If I order Anything Plain with Cheese only I get it plain without any cheese. I have even ordered a fish sandwich plain with cheese only and when I got home there was a slice of cheese between 2 buns. No Fish. Enough is Enough. You guys have become a joke. Most of the time I am happy when the drive thru person even speaks my language.

RESTURANT WAS FILTHY, THEY WERE OUT OF ONION RINGS, FOOD WAS COLD, PRODUCE OLD, LETTUCE WITTILED, BURGER PATTY WAS ROOM TEMP, OUTSIDE WINDOWS LOOKED LIKE THEY HAVE NOT BEEN CLEANED IN YEARS TOOK FOREVER TO GET ARE FOOD. I WILL NOT GO THEIR AGAIN. THEY ARE RUINING THE CARLS Jr NAME. IN TIMES LIKE THIS YOU CAN'T AFFORD TO GET BAD SERVICE AND PRODUCT QUALITY.