I purchased a car in december from the charlotte nc carmax. you have 5 days to return it. day 6 the car started having issues. carmax then told me "the market has changed" and we can offer you 7 grand less than what you paid SIX DAYS AGO.

i contacted carmax care to find out what could be done... couldn't ever reach a person who could tell me anything about my policy. they did not respond to my emails at any point.

when i traded in my car, it needed new tires. they deducted that from what they were willing to pay for my car... reasonable. today i went to a tire dealer b/c one of the tires had a slow leak. turns out THERE ARE USED TIRES ON THE CAR.

the tire employee showed me exactly how bad they were and said the tires were dangerous and there was no way they didn't see it 3 months ago. and of course it isn't the dealerships problem and they could care less.

don't buy from them unless u want to get a POS car and enjoy getting screwed.

Bought a truck on Jan 20, 2011. 4 days later, tie rods replaced and alignment needed. One week later rear axle leak. All supposedly checked during 125 point CQI inspection. Service mngr tells me they actually don't check everything unless technician feels the need. How do you check tie rods or alignment without lifting vehicle up or putting on alignment machine? Had these things been done, they also would have noticed rear axle leak. Talked to Service manager and he tells me I aggrevated the axle leak by towing a 1000 lb trailer 3 miles. Called Customer no service. No help. Will be talking to attorney next

STAY AWAY FROM CARMAX !!

I purchased a used car from carmax that was a total nightmare. I'm not kidding. On the first day I brought it to work the battery died. Within the first year of purchase, the car needed two gas pumps and several other repairs. Carmax struggled to diagnose some of the repairs and was not rotating my tires even when paid to do so. Over the four miserable years that I had the car it needed: five serpentine chains, bearings, shocks and wiring about three times, front and back brakes and a right bore whcih turned the wheel (a $500 repair). The engine blew out and they have offered no help. I will have a repo on my credit after 4 yrs of paying on time.

My wife was looking for a vehicle and found a Toyota she liked online at our local CarMax. We went to look at it one evening and everything looked good. We viewed the carfax and were happy to see there were only two owners and no accidents. I like the car but wanted to take some time to think about it.

The next day we decided to purchase the vehicle and the salesperson said we could come down that evening to pick up the car. We chose to use the CarMax financing since we would only be financing half of the cost. We went through the application process and were easily approve for the amount. We asked the salesperson if we could use a personal check for the down payment and they assured us this would be no problem. We made out the check and we presented it to the salesperson.

The next thing that happen really caught me by surprise. The salesperson asked us to log-on to our personal online bank account so we could prove to the manager that we had the money in the bank to cover the check!! Unbelievable! I asked them if this was normal procedure and they indicated that since the banks were closed this was the only way to confirm the funds. I was not insulted by questioning if we had the funds but asking me to log on to my bank account using THEIR computer was very concerning. Not only did I NOT want some stranger looking at my bank account, I also didn't feel it was safe to use a "public" computer to log into my online account. I would be putting my trust not only in the salesperson and manager but also any other person or IT personnel that has access to the that computer and network. I told them I was not comfortable doing this and asked if I could use a credit card. The answer was no. I asked if they could just hold on to the check and call the bank in the morning and then I could pick up the car the following evening. The answer was no. I wished the sales person would have let me know about this before inviting me down. Frustrated I left without the vehicle.

The next evening I returned with a cashier's check. CarMax happily took the check and we left with the vehicle. The very next day - and the first time we saw the vehicle in the daylight, my wife and I noticed some paint abnormalities on the passenger side of the vehicle. Upon closer inspection it became obvious the entire passenger side, from the front fender, both doors and the rear quarter panel had been re-painted; and quite poorly I might add. This is when I got pissed. Using CarMax was supposed to be an easy, honest up front way to buy a vehicle. There is absolutely no way these car sales experts didn't know this car had been painted from front to back on the passenger side. They just chose not to inform us of this. I took the vehicle back that evening and made use of the 5 day return policy. Of course this process took almost as long as buying the car. Very sad.

I'm not saying don't use CarMax. I'm just sayin - don't treat them any different than what they are; Used Car Salesmen.

I bought a 2008 dodge nitro, after driving it for a week the brake stated to make sounds, took it back three times they told me that all use cars have some problems, they did not fix it . They were only concern about the amount of repair not making sure the customers is satify with the purchase or thier service, which is the worst i have encounted. My recommadation is that if you don't want to get taken or ripped off do not buy a car from CARMAX.This was my first and last time buying a car from them.