CarMax Memphis location service staffed with incompetents and management hard to contact. Fine print on "no hassle" return is that you return the car with no loaner and wait minimum of 5-6 days for check. Initial inspection is a farce. Test drive limited to drive around the block-not enough to catch defects (squeak from engine on cold start and tires vibrate at interstate speed.) Stay away from CarMax. Fancy showroom and service bays are facades - focus is on profit not quality and customer satisfaction. Will buy certified used car from new car dealer next, not from a sleazy used car chain store.

I can’t even begin to explain how disgusted I am with CarMax. Prior to this I have purchased three other cars wit them and will NEVER go back to another CarMax again. I purchased my Lincoln LS 2005 three months ago. Since them have had nothing but trouble.

A week or so after I drove it off the lot the breaks started squeaking. I took it back and in the next 30 days had to go back 5 times because it was never fixed right – all they kept saying is we will check the breaks. Finally they had to send it to a Lincoln dealership to have them change the breaks. The supervisor at the local CarMax even told me on MY 3rd visit that its because they put cheap breaks on it but they fixed that. Should have known then!

Well a few weeks ago I took it to the Lincoln dealership to have the AC checked because it was not cooling right. I was told it had never been serviced and had mildew and crud in it so it was going to cost $215 to correct that, clean it out, service it, check lines, etc!

Well a few weeks the car starts having problems running so I had to take it in AGAIN. I was told that there was no real service done by CarMax and that I need a list full of things, flushes, line checks, maintenance, etc and they had to replace a bad coil. Another $883. I had only made my second payment and am already down $1098. Additionally I commented about all the problems I had with CarMax because I had to have a break service done as well and Richard indicated that he remember my car when CarMax brought it to change breaks. He said he recommended this service to them at the time but they said no just change breaks.

Car Max is supposedly “CERTIFIES” cars before they sell them; we know that is not the truth given my experience. When I contacted Carmax home office with all the issues I initially had – they were very uncaring and non-concerned. The response I got is we will contact the local GM. What did he do – simply had a manager GREET ME! Ya, like that made a difference!!!

I think they should be responsible to reimburse me the $1098 I have already spent just getting this car up to par. Keep in mind it is in the SHOP AGAIN because there is an issue with the AC valve!!!

What a horrific experience.

My husband has been with CarMax for 10 years. He was recruited from another dealership, in another words CarMax WANTED him, pursued him for a year, as a matter of fact, sought him out and hired him.

My story starts in 1999 when CarMax told him that he had to fly to Florida for 3 months of training, 3 months turned into 12 whole months. Myself and our 2 young children were left at home alone for an entire year based on promises of a wonderful future with CarMax. Finally, after a year of waiting, they relocated us to the other side of the country, leaving our friends and family behind. A big price to pay, but well worth it for a future with this brand new, great company, that seemed to be on the rise. We had to relocate, at CarMax's request, 2 more times before we finally settled down in one place. We have been in our current location for 7 years now. Our children attend High school now and are finally happy because they have friends and a stable home. The constant moving and leaving their family and friends behind was very difficult for them.

Our trouble first started early 2009. My husband had a problem employee that learned that all he had to do is call the "Cool" line and he could get his managers in trouble whether they deserved it or not. Another words, great tool for associates if used properly. Great tool for unscrupulous associates that want to get their managers in trouble, because they CAN. It seems as though CarMax's approach is Guilty until proven innocent. This associated caused a lot of trouble. Long story short my husband's name was now on the radar. Because his name was now on the radar, He was given a Corrective action, for crap that was later proven to be false by their own HR investigation team and one other issue that was thin at best. Was he given an apology?...NO. Was the corrective removed?...NO. He was told NOT to worry that CarMax had confidence in him and was certain that he could overcome these "issues". For the next several months he received nothing but positive feedback from his immediate boss (GM) and his regional team. Several weeks ago one of his coworkers asked for his help on resolving an issue, my husband misunderstood exactly what this coworker wanted initially, but took immediate action to resolve the issue. Through communication with this coworker, he was able to ascertain exactly what he wanted and moved swiftly to resolve the issue. In the meantime his GM caught wind of this "misunderstanding" and twisted it into an entirely different story. He relayed this "story" he had created to the regional team who now stated that my husband is an ineffective manager and is not on the same page as CarMax. Long story short they fired him. They gave no reason as to exactly why (because there isn't one) There was no severance package, no letter of separation, no NOTHING, just three form letters saying goodbye. TEN YEARS of dedication, TEN YEARS of 60-70 hr work weeks and they threw him out on his ear. My husband, my children and I are now in danger of losing everything for NOTHING!! He is in danger of losing everything he has worked for and has NO IDEA why. Countless coworkers have called him in support, they too can not understand why CarMax has done this to him. If he was truly not an effective manager, why are all these people calling???

This is how this Fortune 500 company truly treats there employees. Top 100 places to work??? Not if you're a manager, especially an OPS manager, Long hours, an insurmountable workload and NO RESPECT. No wonder our Country is in such trouble and unemployment is on the rise. Company's like CarMax use hard working people like my husband to rise to the top and then drop them like a hot potato, why? Because they can. No respect! Thank you CarMax for uprooting my family and devastating my husband, my children and myself. My husband feels like he has let his family down, when in true it is YOU that has let us down and from the sounds of it, many other hard working people.

Hopefully he can find work soon...or we will be out on the street.

CARMAX WORTHY(FALSE FALSE FALSE)I HAVE HAD TO TAKE MY CAR BACK TO CARMAX EVERY MONTH ONCE A MONTH TO CHANGE THE AC COMP. THE MOTOR MOUNTS, THE AXLES, THE SUN ROOF, , JUST SO MANY THINGS HAVE GONE WRONG AND I ALWAYS HAVE TO RENT A CAR WHICH IS ANOTHER 150 DOLLARS ON TOP OF MY 350 DOLLAR CAR PAYMENT, , JUST NOT FAIR

CarMax is horrible, horrible, horrible! They lied to me and treated me very rudely.

Recently, my 5-year old truck broke down. It needed major engine repair. Instead of fixing it, I decided to sell it and buy a newer truck. I called CarMax and spoke to a salesman.

I told him that my truck was not running. I explained the mechanical problems in detail. He said that it was not a problem. He said I would get less money for the trade-in, since it was not running, but that "we are definately still interested in buying it." His exact words.

I made an appointment to have my truck appraised. I paid to have the truck towed from the repair shop to CarMax. When I got there the salesman was nowhere to be found. I was "greeted" by a very grouchy woman who seemed annoyed with life in general and me in particular. I was made to wait about 40 minutes past my "appointment" time before a salesman even talked to me. There were no other customers so I don't know what took so long.

After the appraisal, the salesman informed me they would offer me $50 for my truck. That is correct. Fifty dollars. For a 5-year old truck that is perfect except for the engine problem that can be fixed for a few hundred dollars. I saw similar trucks for sale on their lot for $6000 and up. Some even older than mine.

Needless to say, I was outraged. I was expecting at least $500 to $1000 for the trade in. I tried to tell the salesman how ridiculous the offer of $50 was and he got angry and practically yelled at me.

I did not sell my truck to them or buy a new one from them. I do not recommend CarMax to anyone. They were rude, grouchy and they outright lied to me. A complete waste of time and money.