We brought a VW Touareg 2004 on May 2008. Since the next day we got our car had been in the service department 8 times. First thing was the flat tire sensor (2 times with carmax and 2 times with WV David Maus). On January we took back again because the headlight system shutdown in the middle of the night. On January 2nd, they said that will be replacing the left side system and we have to wait until the right side system basically dies to be replaced. We were having the check lights sensor in and out and on May we took back because was shutting down again. Since this day our nightmare started. On that day, they ordered the part to be replaced and made another appointment for us. One week later they called me to let me know the part came and I scheduled the appointment, I tooked the truck and waited 4 hours at the service center, after that they told me that was the bulb, the part "still good", when I was driving on my way back home, the check light sensor came up again, I called Dana the service advisor and left a voice mail after almost two weeks calling her finally she returned my call and she told me bring the car again and we will be taking to VW to fix it. I took it within 5 days (Wednesday June 24th) they rented a car with enterprise (that I have to leave a $50.00 deposit to have it). On Friday she told me, the car was ready for pick up and they updated the bulb from 2004 to 2009, and as a Carmax favor they will be paying for it because the extended warranty does not cover "updates", I said I never asked for update, I asked to fix the part. And I had an argument with the manager and he told me I am done with you, you have to appreciated that we paid for it and you have to leave this place, because they drove my car without my authorization and with no lights and used the gas that I have in my tank and never replaced gas on my tank. I was kind of angry and upset. I called Corporate to try to deal with them and I spoke to Margaret and told me they don't pay for gas and I have a warranty with VW just call and deal with them. Six days later my right side headlights shutdown, I don't have any lights at all. When I called carmax again and spoke to Luis Pedroza he told me that Carmax closed the doors for me and if need to take my car needs to be with VW service center and I need to start in zero with my issue, that was the last words. I have an extended warranty from Carmax the name is Maxcare and now they are saying this warranty does not belongs to them. I called VW to schedule the appoitnment and told me if carmax brought the car to them, I need to leave the car at Carmax and they have to bring it back.
I really appreciate you call me to explain more to you.
Thanks in advance
Also, go to consumeraffais.com and Carmax has a lot of issues regarding this situation as well.

I purchased a 2005 Chevy Silverado 1500 (55, 000 miles) from Carmax on May 5, 2009. Between that day and June 15, 2009 I have taken the car back to carmax 6 times (11 days total without a car) It took them 6 attempts to fix my steering and it was not until the 6th attempt that they finally decided to replace my rack and pinion along with a broken tierod end. My A/C makes a horrible hissing sound after it being on for more then 5 minutes to witch Carmax states its perfectly normal although a professional A/C mechanic explained to me that it was a bad expansion valve. My vehicle is covered with Maroone Collision Stickers on all the door panels. I noticed these when I first purchased the vehilce but I assumed they were there because the vehicle was originally sold by a Maroone dealership. After dealing with the faulty steering, bad brakes, and various instrument panel lights going out (headlamp switch, foglamp switch, radio power button) I began to wonder if this vehicle was in an accident originally. I called the Maroone collision center and sure enough they told me it was in deed in a crash but would not give me further details on it seeing as I was not the original owner of the vehicle at the time of repair. I had the vehicle expected by a friend who is an ex-employee from Kendall Collision and was a quality control manager (he would inspect cars after they were repaired to make sure they were up to industry standards) and he confirmed that the vehicle was crashed. My driver door was misaligned, the driver fender was misaligned. The driver side headlamp was misaligned, the driver side fog light was misaligned, the hood release cable was mis routed and binding, different bolts that hold the fender in place were in use vs the passenger side. Along with all the issues I have had earlier with the steering, brakes, and lights he said he was 110% confident it was in a crash. But the carfax report said it was clean and no accidents. I took it to carmax today because there I was tired of dealing with this nightmare and explained to them that I wanted a full refund or to swap out my car because of the fact that it was crashed. I spoke to Steven Wheeler (Operations Manager) and he told be flat out "We sell crashed cars here at carmax, but we dont sell cars with frame damage. Your car is a used car and you should expect it to have problems" I was astonished at this comment but more outraged at the fact that Steven just admited that carmax sales crashed vehicles. I told him that this was a deceptive sales tactic as they had a ford sedan parked in the showroom with a sign on it that says "we would never sell you a car like this, because it use to look like this" and under that it had a picture of the same vehicle crashed. I assumed that carmax does NOT sell crashed cars. In fact the entire reason I went and purchased a vehicle at carmax (for an outrageous price tag as well) was for the guarantee that these vehicles are not crashed and had a 125 point inspection. If I knew the vehicle was going to have so many problems and was crashed I wouldve paid thousands less then what I did for it. I might as well have just gone to any other dealership to purchase a vehicle. Mr. Wheeler explained to me that I should be grateful for the repairs they have made on my USED vehicle because its a USED vehilce and it will have its problems. I then told Mr. Wheeler that this company lacks proper business ethics practices deceptive sales tactics. They will be hearing from my attorney.

My firm has represented consumers in a number of cases where CarMax has sold them vehicles that were previouly wrecked and had significant concealed accident damage.

CarMax maintains lobby displays in many of their Florida stores where they a have clean, full sized vehicle with a sticker on the windshield stating REJECT. Next to the car is a large billboard stating 'we would never sell you this vehicle because it used to look like this' 'only the best cars make our lot' and there is a large picture showing the vehicle in a wrecked condition. The conclusion that most people seem to draw is that CarMax does not sell wrecked vehicles.

CarMax then provides a 125 point inspection that further cements that they make a rigerous inspection to determine if there is accident damage on a vehicle.

Most consumers are shocked to learn that not only does CarMax sell wrecked vehicles that have been repaired or repainted but that CarMax actually purchases wrecked vehicles and repairs and repaints them for resale on its lot.

It goes without saying that wrecked vehicles have a lower resale value and often develop problems down the road. Such practices are contrary to Florida's Unfair and Deceptive Trade Practices Act and Federal legislation. If you have purchased such a vehicle do not hesitate to seek legal advice.

I purchased my car from Carmax based upon its 125 point inspection only to find out later from the Jaguar repair shop that the vehicle had major issues. Carmax's service department repeatedly told me the car was okay but I insisted something was wrong. My vehicle was at the repair shop for 2 weeks when I decided to take it upon myself to call the repair shop myself. They stated the car had major issues and they didn't want to service it and gave me a list of the issues. Carmax Service stated we are not going to make you a new car. I still believe in the business model carmax has laid out but HONOR is not something I feel they believe in at this point since they are vividly trying to avoid responsibility for the $20k plus repairs that have taken place thus far. Moreover, I have driven the car only 25k miles with continuous problems. What happens once the warranty is up? I still have to pay them for the car and repair bills. Doesn't sound fair to me

I bought last year (10/07), I've put 18, 000 miles on it. I needed 2 new tires (250.00) the radials were sticking out and the kicker my brakes started to squeak on Sunday so I park the car. I bring it in for new pads on Thursday (I own another car to drive) the guy tells me I need new rotors. What? 18, 000 miles he not telling the truth so I tell him to box up the old ones I want to see them. This guy is right these things are so corroded pieces are falling off into the box. I pay (324.00).

I call CarMax (Greenville sc) I tell them "hey maybe somebody missed something on my inspection but my rotors are shot Chris tells me "to bring it down Monday " I ask him please don't waste my time just to tell me it's wear and tare. Long story short Chris tells me "yeah that would pass CarMax inspection" are you kidding me? They really are used car sales men. I have pictures of these rotors maybe they can use them in their next commercial and see how much business they get. I'm giving corporate a chance to make it better but if not then of to BBB, the news paper the news and tons of blogging with pictures (*this is my third purchase with them 60, 000$$ in the last few years).