Be very careful when buying automobiles from CarMax. I purchased my car Dec 2009 and was quite happy with the purchase in the beginning. First of all they add lots of features with gloom and doom scenarios to take the low price to a all time high. Gap insurance and a costly extended warranty took the car price so high, I am still trying to gain ground on my loan. They stripped the car of everything, the owners manual, the floor mats and had mixed matched tires on it. When I expressed my concern, they blamed it on the facility they acquired the vehicle from (another CarMax). Four to five months into ownership, I noticed the fuel gauge was fluxuating so spiratically I never knew how much fuel I really had. I took the car in for repair. They had me wait an entire day in the waiting room only to tell me at the end of the day I would have to rent a car for the weekend. It turns out the car needed a sensor and it had to be ordered. I return on Monday to pick up the car only to be told a part broke while fixing it, but my understanding is they broke a part and once again a rental car for me. Once I returned the rental this time and took my car, I didn't even make it home before the gauge began fluxuating again, so I called the service manager who was just about to leave, I was told and I raced back over there. Here we go, a great deal of pass the customer to someone else who would never be available. I took yet another day off to bring the car in again. I would eventually take a whole week of days off and never was this issue resolved. But back to taking another day off, I brought the car in again, left it over night again and once I picked it up this time, I drove it for approximately a half an hour and with the gauge and the electronic device reading a quarter tank, the car simply stopped in the middle of the street. Of course I was livid. The car was towed back to CarMax and the service man actually saw that the gauge read a fourth tank and couldn't understand it. They sent the car to a Ford dealership that they have a relationship with and they found nothing wrong. Go figure. I took it to my own choice of Ford dealership, but their hands were tied because since CarMax had already hit the insurance company up for repairs on this issue, they couldn't charge for that again. As I sat in the waiting room for what was over what would be 5 shifts on the job, I heard horror stories of the incompetance of the service department of CarMax. If you buy a car from there, you better be a mechanic or have one on speed dial.