Incident
We have been on cruises before and choose the Carnival Imagination because of our 8 yr.old twins. Well first off the ship has poor customer service, wait staff is poor, they have only one deck they serve a buffet on and it is crowded. When you ask a staff member a question they don't know anything or cannot understand you. Asked several times for a comment card never received. Staff serving alcohol and you say no they were very rude to you. Took a excursion to Playa Mia and everything was broke, the boats, the straps to the ice berg, trampoline. on the morning of departure I asked for a iced tea and took a huge drink and what I had was what I am guessing was the night before BBQ, dirty water and had to drive home sick after vomiting. Told the Matra D that morning and on several occasions that service was horrible and nothing was done. This was the worst cruise I have ever taken. We tried to get things corrected by the customer service on board ship and they didn't want to hear it and said we would need to make it on the comment card which I previously stated that they never delivered them to our room. I have called corp. but they say they will place their comments only in writing to us. DO NOT CRUISE ON CARNIVAL IT IS A WASTE OF YOUR TIME AND MONEY! IF YOU WANT CHEAP AND NASTY THEN GO ON CARNIVAL!

Damage Resulting
became sick from the dirty iced tea water, lost money on the so called tips that the wait staff did not deserve. Was not able to enjoy our excursion because all the things were broken that was over 200 dollars.