I recently had planned to go on my first cruise with Carnival Cruise Lines. My entire family have been using Carnival for over 15 years. I was in the military so I did not have time to travel since I stayed deployed to war zones. My family was excited that this was the first time in over 20 years our entire family was able to get together. My sister and her husband had both retire from the Navy and myself from the US Air Force. We all served 30 years each. I had never cruise and everyone told me it would be a great time. I listen to my Carnival Cruise Agent. (Raul Lorie) He informed me that all I needed to cruise was a birth certificate and a photo ID. I had checked with him on 3 different times about this information. He insisted that this is all the paperwork I would need. Well after waiting months to leave. My wife and I arrived with my brother and his new wife in Miami Florida. We just spent 2 days traveling down to Miami since we wanted to do the trip first class. We stayed in very nice hotels near the port. We arrived at the port and checked in. Only to have Carnival Cruise personnel tell me that my wife would not be able to cruise since her birth certificate was issued by a hospital. This was the first time we had heard this information. We did not print off our boarding passes or luggage tags since my sister did this for everyone traveling on the cruise. My family had booked I believe 9 cabins on the Carnival Glory leaving on the 13th of Feb 2011. Most of family was celebrating some type of anniversary. The Carnival agent informed me that we needed my wife vital certificate card. We called our daughter at College and asked her to go to our home and get the card faxed to Carnival. We did this only to have Carnival change their minds and say this is not good enough. They told me and my brother that it was a immigration law and that they could be fined by federal government. The agent(Dominque and Jason) told us to go the immigration office at the end of port and asked them to look at our paperwork to see if we could get back into the USA. I took my vehicle out of parking at a cost of 20.00 bucks. I went to the office and spoke to Officer Morrell and the Major and Lt in charge of the shift. They said we had more paperwork than needed. (Birth Certificate, Marriage License, Military ID, State Issue Driver's License). They actual called Carnival Cruise Lines for me and spoke to Evette. They explained to Evette that my wife paperwork was fine to get back into the USA without problem. Evette told them to send me back to ship that we only had 2 hours left to get on the ship. Now we arrived at 9:45 and the ship leaves at 4:00 Pm I got back to the port and went to the embarkation office to see Evette. They paged her and she came out and told me. She had to go to the Supervisor Office to let them know we were cleared by Immigrations. After waiting nearly a hour and half another Agent came out and told me that regardless of what immigrations says that Carnival Cruise Policy (POLICY) is that they do not allow customers to cruise on Hospital Birth Certificate. No matter what our Carnival Cruise Agent told us. So we sat and watch the ship leave. The agents were just giving me and wife the run around. I told them they kept us there all day. They stated we could have left at anytime. I told the agent this was not true since they had our luggage onboard the ship and it had not been returned to us. A few seconds later several porter came by me with my luggage and I said to them that is my luggage. They actual dropped the bags and left without a single word. Now my wife has cancer and I am disable vet. I asked for help with the bags but it came on deaf ears. We struggled to get our bags back down stairs and loaded into the car. The agent told me to have a nice trip home and that I could fly to Nassau on Wednesday and catch up with the cruise there. She explained this would give my time to get a good birth certificate for my wife. Now the birth certificate she intended to use was used to enter the military, get married, registered to vote etc. So we left to head back to Columbia SC. It took us almost 2 days to get home. When I got home on the 14th of Feb. I called our agent to let him know about the trouble. He insisted that a hospital birth certificate was good and that he would call first thing on the 15th to get this resolved. Now my entire family is on the boat and their cruise was damaged since we were not there to enjoy it with them. Our agent did not call us like he said he would. I ended calling him. After staying on hold and having to call 4 times I finally got through to Carnival. Carnival cruise said that we would only get a refund for our taxes and port fees. Our cabin money my father put into each cabin would be lost as well. My father gave us 1500.00 for christmas present for our use while on the cruise. Well after sitting at home for 2 days and finally convincing my wife to fly to Nassau and catch up on the crusie. We obtained her birth certificate from GA on our way home. I went to the Airport to buy the tickets only to find out I can fly to Nassau on birth certificate as previous told to me by Carnival agent. So I called Carnival again to let them know I was given more bad information. The Supervisor told me there was another problem with flying to Nassau. Since our ship was in ST Thomas instead of Nassau. Now after everything that has happened no response from Carnival at all. My family has complained as well. Still No response from Carnival after waiting more than a month. I hear they have a lot of complaints to handle. I have a GOOD Suggestion for Carnival. Do the right thing by your customers and you will have a lot less complaints. It can take years to earn a customer but only a few seconds to loose one or never get one in my case. I just wanted to let everyone know how Carnival handles their Vets and Cancer Patients. A cruise ship is nothing more than a floating HOTEL. I have never received such poor service from any company in the world. I have travel all over the world in my past 30 years in the military. I had hope for a resolution by now or at least a call or letter or email or something. Doing Nothing is unacceptable. Thanks for nothing other than bad memories.

rather than spend thousands on a carnival cruise just go to your local ghetto and rent a cheap hotel there, ship had 50% african americans morbidly obese and i kid you not fought over the fried chicken at the all you could eat buffet, my fault though i usually go royal carribean, but wanted to save money.food, entertainment, service was awful, if being on a ship with 1200 blacks does not bother you than go ahead, they make the ship look like there hoods even with the smell of urine in the staterooms as if you were in an alley.

the bar manager on valor is making a monkey bussnis with his wife
he put her to work every crew party to make at least 80$ exstra every weak
why he newer change the people
but that is how is on carnival when you come on pozition

I need your assistance with Carnival. I am a Travel Agent; I booked Valerie Echezuria as my first customer on a cruise that sailed on July 26th on the Legend (Record #89J4X8). She has ALS, Lou Gehrig’s disease, and is almost totally paralyzed. This was to be her last Hoorah. When she first booked, she was getting an inside cabin and I was quoted the price with a $120/pp on board credit. She decided to take a balcony so she could smoke. I was quoted the price for a balcony cabin, I was told it was an obstructed view, and that there would still be the on-board credit. After talking to Valerie She asked about a discount for being over 55, I called Carnival and was told the senior discounts allotted for that cruise were sold out. I told Valerie that and she still decided to book the balcony.

Valerie has returned from her cruise and she was not given her on-board credit. When I called today to find out what went wrong, first the person I talked to didn't know what credit I was talking about. I talked to the people at the Special Accommodations desk that books for persons needing accessibility so I called them (at #70025). They knew what I was talking about but said this booking was not booked under this rate.

Valerie really had a great time, but was counting on that ship credit. She would like to go again (one more time) before she is totally paralyzed. Is there any assistance you can give to me? I don't know who to talk to next, or if it will make any difference. She was due that credit.

I have tried working this out with Judy Rowe CCL, but her response was --- "My suggestion is to be sure in the future that the agent is verifying what actual promotion she is booking, before finalizing the booking".

I really hate to start off my relationship with CCL this way, but Valerie was my 'Guest' and as such she is due what was offered.

My company name is AccessABILITY Travel and the market I am targeting is persons with DissAbilities I have an extensive background in this area and I am not afraid to fight for my guests/customers.

Even though Valerie was not getting an equal opportunity, on this ship. (Not being able to visit all of the ports), She would like to go again, ASAP. Each day is one more day with fewer capabilities.

We would appreciate any assistance, anyone can offer.

Changed air reservations to a different day which was not acceptable. Wanted to charge $367.00 more to return our flight on the day in which they accepted the reservation. Phoned 2 weeks after the booking to tell us we had to accept their terms. I had already paid them $900 for two tickets from Spokane, WA to San Diego.

I wrote their CEO Mr. Mickey Arison who did not bother to respond. $3200 was not enough for them... they were unwilling to do what they agreed. I had taken three other cruises with Carnival, but never again. They are greedy beyond belief.