Just received card from Carniaval cruises that I had "won" a free 7 day cruise. So I called just to find out and guess what? You have to be MARRIED to qualify!! Do u know how much money I give the travel industry each year as a single person?

I just booked a cruise six days ago. The sales agent Kyle and a supervisor will not allow me to switch to a lower rate room. I was not informed at the time of booking that I could not change or I would have waited. I would like to switch or a full refund should be in order.

Suzanne LeBrun Booking # 16zj34. I have given a $300.00 deposit and would like to book the room I want or refund it in full. The room rate I found on the computer is $329.00. I have sailed with you before but will not do so in the future if this is the way you conduct your business.

I had a cruise booked with Carnival last fall and when the date was coming due to make the final payment we knew we wouldnt be able to make the trip, I called and spoke to the agent who booked it (Carnival employee) and asked to have my money sent back to me, I was told that it was a special fare and I couldnt get my money back but they could keep it for me until I was ready to rebook, I asked to speak to someone in customer service (no such thing there) they said that the monies would be kept until I was ready to rebook...Guess what I went to rebook and was told there was no money because I didnt cancel, which is what I tried to do more than once... Does a big company like Carnival need these dollars

According to Carnival Cruise lines there were standards in place pertaining to no-smoking rooms and areas, guest boom boxes and protection from the other guests.

Guests smoked in the rooms and Carnival Cruise lines would do nothing about it, our room and the corridor were always smelling of smoke. As we were leaving the ship I smelled an ozone machine in use. This machine is used to remove the smoke from the rooms that had been smoked in, they only repair what was wrong but do nothing to stop it. In the food service area people were allowed to smoke within a few feet of food being served on the outside deck. Smoking was not allowed at the rear of the ship or the port side yet people were free to smoke wherever and to bring aboard portable boom boxes and play them loudly though Carnival Cruise lines states no personal music or radio devices may be used without earphones.

I was involved in an incident on the last day where a younger man was cussing profusely in the hot tube below where we were sitting at the back of the ship. I asked him to watch his language and a barrage of filth then came from his mouth directed at me. I went to the attendant and complained about the verbal abuse from the passenger. He went to get security. I walked over and stood across from the man hoping he would continue his barrage of profanity and insults until security arrived; he did. After only a few minutes security did arrive and acknowledged I was being harassed; they told me to just forget it and move on after requesting my stateroom number and name. After being called an old man, a pencil dick, a-hole told to f-off continuously not to mention accused of being un-American by the man who claimed to be an attorney; I was not OK with just moving on. I went to file a formal complaint against the guest at the main desk. They called security and the security guard that was present and the assistant chief of security arrived. They took me across the lobby in the main atrium and ordered me to sit down on a low bench - three times before I complied. With both of them standing over me they then informed me the if I filed a complaint it and I would be turned over to the Mobile Alabama Police and I would be detained in Mobile until it was cleared up; they also stated the other party would file a complaint against me. The man accused me of being dangerous, profane, unstable and that he was afraid of me though he had a east European couple who standing with him and joined in with accusations and continued to do so in front of security. I was alone and 25 years their senior. My wife watched the whole thing from one deck up. I guess the smart thing would have been to move to another area but we had been moving most of the cruise or staying locked down in our smoky stateroom. We spent much of our time on deck trying to find an area where no one smoked or was loud and obnoxious. The rear of the ship was just outside one of the food areas and had been up to that point Ok with the exception of a boom box two days before.

That was that and the to say the least, and as always it’s about money. They will not enforce and standards or protect any guest from anything if it might create a negative impact on the basic cruise ship traveler. From what my wife and I saw it was a vulgar, obnoxious, thundering bass filled music floating bar designed to allow stressed out Americans the chance to blow off steam – no holds barred.

This is not a place for those over a certain age seeking rest and relaxation, it is not a place to bring children and it certainly is not a place for church groups or other civic minded groups to find solace on the open sea. As far as I could tell it was a red light district just short of prostitution.

If you are the type to live "Spring Break" well into your 40's this is the place for you but not for the general population looking for the "advertised" cruise boat experience.

I'm a married 50+ small business owner that was looking for a peaceful vacation, but what I received was exposure to almost every bad habit a human has from vulgarity to intimidation to obnoxiousness to assault on passengers. Perhaps some of the other cruise lines have regulations that are enforced and are willing to protect their passengers but Carnival is the bottom of the barrel cruise line.

Got a noisy room located near the stairwell and elevators for which Guest Services, Glen Albrecht, Head Supervisor, did not give us another room. Next, because we needed to catch an early flight out of the San Juan, we needed a lower luggage number to embark early, so we spoke to Glen Albrecht to explain our situation; he, in turned gave us number 24 (which allowed us to embark LATE at 11am and our flight departure was 12:20pm that same day). Obvious to say, I will never book with Carnival Cruise again and would discourage others from doing so too.