I went into my local carpet right store and got a quote for a new wilton carpet, Initially i was quoted £1895 but they just jotted it down on a normal piece of paper. As it was an insurance job i needed a letter headed document, i went back to get this and once they heard insurance the price went down to £1508. However they refused to quote me for underlay, so insurance company asked them to write it down that the price excludes underlay, so when i went back to have this written down the sales assistant said that this price is wrong and did another price which was £1245. I took this and walked out the store.

The store assistant shouted me to stop, he wanted the other two quotes back, i refused to give it to him. He ran behind me through the shop pushed me to the door and held me by my neck smacking me twice on my head, i had no choice but to give him the quotations. Instantly i rang the police who came and arrested the sales assistant. I am now waiting for a court hearing to get justice.

DO NOT GO INTO ANY CARPET-RIGHT STORE UNLESS YOU WANT TO BE ASSAULTED ESPECIALLY THE LOUGHBOROUGH STORE!

I ordered vinyl from Carpetright, I was charged 11.99 for glue, when the fitters came at a separate charge of £40.00 they just stuck the edges of the room down with tape and did not use glue. I advised carpetright who had the fitters return to inspect the room. They advised this was perfectly normal and how they lay vinyl (although even carpetright website advises never stick the edges only as this will cause nicking). The fitters advised they could use F3 glue at and extra charge of £25, but my dispute is the vinyl was not laid properly at the start.