Incompetent and selfish - I ordered a phone to be delivered to one of their stores, I went there and they said the delivery failed, they later sent me an email to say that it is now at the store (at their own convenience) so I shud go pick it up. I couldn't obviously as I didnt have the chance then. 7 days later they said the phone had been returned and I will be refunded, that was fine. a week later I didnt get the refund for £107 so I called and they said they'll ship me a cheque (which takes 28 days to arrive). 28 days later I called and said I hadnt reeceived it, they said they'll forward my details to their office to refund my account. 10 days later I called and said I didint still have it, they were impatient, not very undersatnd or helpful and made smart-ass sarcastic remarks to counter most things I complained about. they have terrible communication skills and give out wrong information which only confuse you more. Bottom line is that I have to wait another 28days for them to raise the money. they are a bunch of idiots and I'm so very angry because they think they can push people around like this. If I were a celebrity or someone important, this wouldn't happen cos they'll understand their stupid reputation is at stake.