I purchased a carport from Lloyd Johnson on 06/18/10. He e-mailed me an offer which I accepted and gave him a 10% deposit over the phone the same day. On 07/06/10 I finally received the color samples he told me were sent on 06/19/10. They actually had to be sent a second time according to Mr Johnson because I never received the 1st ones. I don't believe the first ones were ever sent. I had also been waiting for a receipt for my purchase which I did not receive until 07/06/10. When I got it it was not for what Mr. Johnson had sold me. 18 days after I made my purchase from Mr Johnson he tells me over the phone he will get the receipt corrected and e-mail me a correct copy. 6 more days go by and today on 07/13/10 I received an e-mail not a phone call that states he made a mistake and he is going to contact customer service to see about getting a refund. What a guy. The carport should have been installed by now. It has been over 3 weeks. You can't tell me that in over 3 weeks he did not know there was a problem. Just no guts to tell me until the e-mail today. He wasted over 3 weeks of my time and many frustaiting phone calls being passed from person to person with no help. These people don't care. I wonder if the owner does. Doing some research I find that Carports .com Is owned by TNT Carports and They also own Coast to Coast Carports. When you call any of the phone numbers they go to TNT in NC. To the owner of these companies you have quite the crew working for you. Not one person out 6 people I talked with cared one little bit. They have no good work ethics. I just wonder if their installers work as good as the office personial. My advise after this wonderful sales experiance. If you are thinking of buying anything from these people it would be more enjoyable to hit yourself in the finger with a hammer. Not that you should do that either. From one HAPPY customer NOT!!!