Dear Carrefour,
please be informed that i bought a washing machine, heater and cooker on the 4th of July and the delivery maximum due date was on the 11th of July, receipts numbers are as follow: 092385, 092384, 092386 i received the washer and the heater on the 5Th 0f July and the cooker was not received up to date the product code is WM WFT6-22R106-DWH 6k universal WHI, i contacted carrefour call center which was 16061 and i submitted complaint on the 10th and nothing done so i contacted again this number and i received a wired answer that they cant help me any more as they are outsourced company and their only role is to submit a complaint to the branch but follow up on the complaint to be solved they don't have authority to follow up and the only solution will be to go personally to the branch to check why they didn't took action to solve this problem.
I asked from the agent the branch number to contact them, he told me that he is not allowed to give me the branch number and if i tried to get the number and call them they will not answer so cut it short and go to the branch. And that's what happened i called on 02-25204300, 02-25204301, 02-25204302, 02-25204303 and 02-25204304 all those numbers was not answering.

So i am requesting from carrefour international to manage this complaint as this reflect it's image as i didn't saw that an international hypermarket has no complaint resolving center and they leave their customer with this very bad after sale service with call center that his role is just receiving calls with a sentence "Sorry i can't help no more" this is not acceptable for an international hypermarket with good reputation outside my country

So please seeking your quick action to save the image and the good service all over the world except egypt.

My Name is: Mohamed Taher ElBedawey
Mobile number: 002-0107970090