I think good reputation is important to great companies, including Carrefour. In fact, until today, I always respected the good products and services provided by Carrefour. But, I believe such a reputation is being ruined by some staffs of yours in China.
As usual, I got a ticket for free parking from the information center in Carrefour Store (CiYunSi Store, Beijing, China) after shopping, today (April 10, 2011). I handed that ticket to your staff (or someone hired by your local company to manage the parking. I don’t know.) at the exit of the park. But unfortunately, I could not find the IC card I received at the entry of the park. I told the staff I need to find the card in my car and that may take some minutes. So I requested her let me pass the bar so that I can find a place (within 10 meters and within her sight) so as to not block other cars. I think that request was not rude. But she told me I should pay RMB 50 (about USD 8) as a “deposit” (as far as I know, even for a new card of such type, it’s not above RMB 20 or even cheaper). Although I was unhappy with that, I paid for the “deposit”. Finally, I found the card in my car. But to my surprise, your staff refused to acknowledge she has received the ticket and required me to pay the fee for parking.
I was angry about that. But after minutes of argument, your staff began abusing with dirty words (including words describing female’s genital). My husband then came and pushed her. Then other staffs of yours (or someone hired by your local company) came but they showed no willing to condemn her behavior.
I cannot believe, even now, that thing could happen in Carrefour.
Unless I receive a formal and written apology, I will never go to Carrefour again and will tell everyone I know about that experience.
My contact,
[email protected].
Please forgive me I will also post this message to your globe sites in addition to China.
