Carrentals.com
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (5) |
|---|
|
Category: Automotive
Contact Information
United States
|
Carrentals.com Reviews
|
Jeff D
May 4, 2011
Bait and switch...
I made a reservation through carrentals.com for a mid-sized car rental. Carrentals.com booked it through Thrifty. When I got to the Thrifty counter, I was given the choice of a Ford Focus or Forenza, which Thirty said was their mid-size car. On most rental sites these cars are listed as compacts. Being 6'4" tall, I didn't fit in either car and had to pay 30% more for upgrade. Obviously someone is playing a bait and switch game. Very disappointing.
|
|
|
Janet Delaw
May 4, 2011
Can get them to unsubscribe me for emails
I have gone thru their entire site and there is no way I can tell them to unsubscribe me from their annoying emails. All you can do with their emails is rent a car and I don't want that.
|
|
|
Jim Hays
October 19, 2010
Insurance
On Aug 5, 2010 I contracted through carrentals.com to rent a car for 4 days at the Orlando International Airport. The actual rental car was through U-SAVE. My credit card was charged for $44 for 4 days of insurance @ $11 per. Car rental states that the car will be held for 24 hours in the event of late arrival. Our flight was delayed almost an hour. Upon arriving at the baggage area I called for a shuttle pick up from U-SAVE. I was then told that they hold the car for only one hour and none were available. I called CarRentals right away. After much difficulty getting a person to respond I was told that the insurance was not transferrable to another rental co. CarRental made no attempt to remedy the problem. I even tried to get a U-Save car the next day to no avail.
I then rented a car from Alamo (National) for 1 day, hoping to get the U-Save on the next day. As mentioned, U-Save did not have on available that day either. The cost with Alamo was two and one half times greater.
Upon my return on the 19th, I requested a refund of the insurance paid to CarRental of $44 and was told the contract was not cancelled in time so no refund would be made, even though I had contacted them at 10:15 PM on the 14th to explain that a car was not available.
They are refusing to refund any part of the insurance, much less make an offer to encourage me in doing business with them ever again.
It is disappointing that CarRental would not advocate for me with U-Save and not even have any regard for my being abandoned in an airport late at night.
Why would anyone deal with either company as a result of this treatment.
|
|
|
carrental
December 26, 2009
bait and switch
By far this was the worst car renting experience I ever had. After I made the online reservation, I notice my drop off time was at 9:45. So I call the A+ Rental to cancel my reservation, but they told me they can change the drop off time to 3:00 PM without a charge. In fact, I asked them put a note on my reservation to reflect 3:00 PM drop off time.
When I arrived at the airport, I called the rental company for a pick up. After multiple phone calls, they finally pick me up after 50 minutes later. They blamed on traffic for late pick up, but there was no traffic and it should not have taken them 50 min’s to drive 3 miles.
The rental company was a tiny place, just to enough to park 5-6 cars. The rental car they had for me must’ve been more than 10 years old with scratches and dents everywhere, scratches on the hood and side doors and dents on side fenders. I was totally disappointed with the condition of the car.
Then, they printed the rental agreement form for me to sign and told me the drop off time is 9:45. I told them about 3:00 pm drop off time. In fact, they had a hand written paper indicating that the drop off time is to be 3:00 pm, but they refused to honor 3:00 pm drop off time previously negociated. They told me if I’m 1 min past 9:45 time, they were to charge me additional full day rate. After much discussion, I finally told them this was not acceptable and asked them to take me back to the airport, but they told me “I don’t think so.†They refused to even take me back to the airport.
They finally agreed to take me back to the airport after charging my credit card for full day’s rental fee. I told them I’ll dispute the credit card charge later. In fact, I wrote on my credit card receipt “dispute†next to my signature. I ended up getting my rental car from Hertz.
What should’ve been a simple car rental experience turned out to be 3 hours of total ordeal. I’ll be disputing the credit card charge.
|
|
|
Victor
April 29, 2009
Be warned
I used carrentals.com and reserved a car with Dollar rental. I paid the deposit and had my reservation numbers etc. When I went to pick up the car Dollar would not rent it to me since the card used was a debit card. It was going to be used to take a trip from Naples to Orlando, Fla. to see our children and grandchildren that came down from Maine. We had not seen them in over two years and had already paid for the motels, Disney tickets, etc. Since we could not rent a car; we could not go. The disappointment was huge. I contacted carrentals.com and there is nothing that they can do. How can it be good business to take the money and okay the reservation and not follow thru? I will never use them again and will probably not use online services as much as I have in the past. Other people should be warned of this so that their vacations are not ruined the way ours and our children's and our grandchildren's was.
|
|
RECENTLY UPDATED REVIEWS
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
