carribean cruise line
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Category: Entertainment
Contact Information United States
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carribean cruise line Reviews
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laramd
April 8, 2011
lost my honeymoon trip and money
please whatever u do dont fall for CARRIBEAN CRUISE LINE . i got the free cruise voucher in the mail. i am a medical student in training and getting married so i thought it would be the perfect opportunity for my honeymoon. i called they convinced me to upgrade and get 3 days in the bahamas with the cruise and few other options. they convinced me and i paid 900 for 2 persons. they said they have a cruise every week. i have been trying to schedule my honeymoon 5 months ahead of time. they assured me that they booked the date i wanted. when i called to recheck, it turned out the guy booked the wrong date. i had to change my tickets and loose that money. then i called again and he said the dates are not availble anymore, i was very upset cus its my honeymoon and i bought the ticket so he said he was sorry and he will get the right dates. i made him repeat the dates 5 times. he refused to send any emails confirmation or mail me papers cus it is against their policy, they only send it one week before the trip. i called today cus i just couldnt trust them anymore and the dates are closer and i have no papers. it turned out, he booked a different month. i was horrified. they refused to refund me, they dont have anymore cruises on that month and they dont want to do anything to compensate. they said nothing is available naymore and they cant do anything about it or refund the money. how can one person mess up 3 times and nobody wants to be responsible? i have no honeymoon, no money to book another one and cant change myhoneymoon date!!!
please dont fall for them, they need to be out of buisness. i am taking this to lawyers and plan to get my money back
this is the first review i write in my life but i felt obligated to share.
does anyone know who i can report them to?
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dbkly
March 22, 2011
DO NOT BOOK, SCAM!
THIS IS A CRUISE SCAM!
About a year ago I received a voucher for a free cruise in the mail and I booked a vacation with the Carribean Cruise line and thought I was getting a good deal. they were very pushy and I should have trusted my instints and not given them my credit card info but did anyways. Well then about a month ago when I went to book it I called and they said I owed another 400$. I already paid $800 for what I thought was a ocean front stateroom and 4 nights at the resort in the Bahamas. Well after getting the details they said I had no stateroom and that I owed another 400$. So 1, 200$ and this is not on a 5 star cruise line or anything not to mention air fare. After also reading up this company it is a time share and you have to sit through a presentation before they will even give you tickets to go onto the cruise. The cruise is a legit cruise from what I read which is Celebration Cruise Line but their prices are much cheaper than what I was paying and wasn't getting anything close to what I should.
After calling the CARRIBEAN Cruise Line and demanding they give me my money back they refused! hung up on me numerous times and transferred to superviser who hung up on my at 10pm when they closed. I also printed out their terms and conditions and it clearly states that it is non refundable, non transferable if the vacation is paid in full. Well we still owed 400$ which I wasn't about to pay to go on this scam cruise. So after explaining this the supervisor kept saying that it was to late and my money was tied up securing my hotel stays and all the other BS. He then stated that I can transfer it to someone but it can't be refunded which proved my point from the terms and conditions, because if I can transfer it to someone then they can refund it as well. After speaking with him for about an hour trying to convince me we can extend it and give you more time to take it, and every other line in the book. He then hung up on me because it was 10pm and closing. I immediatly called my credit card company and reported Fraud and advised me I wouldn't be held responsible.
I then received a full refund from Chase Credit Cards because this is a scam and unlawful and wouldn't refund me my money clearly stated in the terms and conditions on their website. Please don't be fooled by this, I am one of the lucky ones who got my money refunded thanks to my credit card company, But many others weren't as fortunate. These people are indecent human beings and their practices are unethical. All their employees are truely going to pay at somepoint for what they are doing to people. There are plenty of other horror stories about this company and I hope they go out of business soon and can't continue to SCAM people out of their hard earned money.
PLEASE WATCH OUT!
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Dawn Kelly
December 16, 2009
not as advertised
I just spent 30 minutes on the phone listening to their spiel about the free cruisse I had won. Of course I could upgrade to a better package for $600+, and when I declined, she then informed me that the cabin we won had bunk beds and the weight limit for the top bunk was 120 pounds. Being "mature" adults, its been a while since either of us has weighed less than 120!! So unless you are willing to upgrade there is nothing they'll do for you - does this constitute a scam - perhaps not but certainly not what they advertise!!
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Jade20
October 24, 2009
bamboozled
i was just bamboozled today by this cruise line. They wanted me to pay $538, I told them that I did not have that money in my account. They told me to hold and they would check if they could take anything out of my account. When the dude clicked bak over he said my bank approved it because I have overdraft protection, so my account s overdrawn $300 something odd dollars. They offered me the free Las Vegas and Mexico trip. I called to try and cancel because I didn't agree to that and they told me they would call me on Monday to see if I could get a refund or I have to try and sell them on craigslist. I am only 20 and don't have that kind of money, I was just trying to get some info from them. I never agreed for them to take the $538 so now I can't pay my rent or my bills. I don't know what I'm going to do.
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