I purchased a Carrier A/C unit in the summer of 2008 from Hugh's Heathing in St. Thomas Ontario. The unit worked for the rest of 2008, and then I experianced problems with it beginning in 2009. It made alot of noise and not much cold air was coming out of my vents. I called Hugh's but they failed to diagnose the problem. In 2010, my unit failed completely, however, Hughs put refridgerant in the unit and it started to work.

It is not 2011, and a leak test has determined that I need a condenser coil and that it was most likey faulty from the beginning.

When contacting Carrier, they simply repeat over and over again, "we will pay for the part and not the labour." They do not appologize for installing a faulty unit, or even offer me anything that for the frustration that I have gone through over the past 3 years.

I wish I had never dealt with Carrier or Hughs Heating.

company installed furnace only no new duct work the charge was over seven thousand doolars