What is largely missing from much business interactions are good communications. Here's what I've learned from this situation. As vitriolic as my original report is, once Doug Bradshaw and I were able to "talk" (which was very difficult to get to), we spoke for perhaps a half-hour.

I saw Doug's perspective on things, and I believe he was able to appreciate mine. After the conversation, Doug, as agreed in our phone/con, e-mailed me an assurance that Carson Rose & Associates has vacated my invoice as well (see photo attached).

Not being surprised really, but perhaps forgot what environment a collection agency works in. Doing what they do, they're not a favorite with a lot of debtors, and their reputation precedes them. I'm guessing they're heroes to those they do collect FOR.

Often times we really never get to know with whom we're doing business, until there is a misunderstanding. That's when people truly demonstrate what they're made of.

Doug Bradshaw was candid with me, explained a good deal about their dynamics that I never considered. In the end he showed himself to be courteous, professional and a gentleman.

If someone owes me money, I would not hesitate to use the services that Doug's co. offers.

As vicious as I can be when charged incorrectly, when made to feel understood I can turn out to be a strong advocate. I believe Doug, you need to try sometimes to see what people are really made of - as difficult as that can be in collections.