We attended a very boring time share trick and didn't purchase anything but did get a trip to San Diego which we very much enjoyed. We then got another "Vacation Package" offer in the mail for a trip to Las Vegas so I purchased that one. I have been calling them and waiting on hold indefinitely during exclusively "expensive cell phone minutes" - who has a land line with unlimited long distance calling and who wants to wait on hold all day anyway - most of us DO work after all. So I e-mailed them with a promise that they would return my e-mail in three business days - twice with no response yet. We are supposed to make our reservation in advance and they are making it impossible to do that. Obviously we can't go until we make the reservation and we paid good money for this. If and when we actually get to take the trip or get a refund (doubtful), we will NEVER do this again. If we want a trip to Las Vegas we will just do our own planning. I was looking forward to the next trip too - what a fool I am...

i wanna say that casablanca is not that bad u people act like you dont have jobs and that you dont get a rude customer every now and then people r somethin else they always complain about gettin rude service but sometime and people no where in comin from the customer already has an attitude when they come in the store so there is no winning with them, im not sayin that you never get rude employess im just sayin that some of you people need to calm down with complaints on all these compaines dont act like you get along with every customer you have impossible for those of you that do have jobs

I was lured to Casablanca Express by saying I won one of those drawings you sign up for in the mall. I ended up attending a timeshare presentation for about 3 hours and "won" a trip and a free night's stay at a motel. Before I received any of the "free" goodies, I had to write a check for $50 to cover taxes, etc. Fast forward about 3 months later and I had 4 days before I was supposed to go to Disneyland and stay at a motel...but had received nothing.

I called customer service, and was greeted by a rude and contrite woman. She asked me to confirm my address, and I did, but told her I moved a few weeks ago. She gave me some smartass remark about "well, if you called us when you moved, maybe you would have gotten your paperwork by now!" The not-so-bright customer service agent doesn't understand the concept of mail forwarding and how it shouldn't affect the time mail is received. I explained Casablanca was not on my list of priorities when changing address information (in fact, I hadn't even thought of it until our scheduled trip came around).

She proceeded to give me the motel information (Best Value Inn in Anaheim - which, she never informed me, there are TWO of), and when I asked how to get the tickets, she said at the Best Value Inn.

Needless to say, the day of our planned motel-stay and Disneyland trip, we drove 35 miles to the motel, only to find out they did NOT have our tickets!! Casablanca Express was conveniently closed that day, so we had no way of finding out where our tickets were stashed. Three months of preparation and excitement, and we were left with an hour and a half of driving and nothing.

I had my boyfriend call Casablanca the next morning and speak to someone, who told him that they would have given me the correct hotel to pick up the tickets, had I not hung up on them! THIS IS UTTERLY FALSE. I hope they keep phone records to prove that I never hung up. They said the Ramada Inn (??) had our tickets. I called the Ramada Inn who said I had 6 more hours to pick up the tickets before they were voided.

Long story short, this whole situation is a mess, customer service is appalling and rude (and apparently I'm not the only one who thinks so!) and I'm waiting for some sort of compensation for this atrocity and waste of time.

I had to sit through a time-share presentation for more than 90 minutes (including, a "high-pressure sales pitch) to get a "free" trip to San Diego.

Later, Casablanca Express called me to tell me that they "ran out" of hotel rooms for San Diego, but I could stay in a nicer hotel in Las Vegas - for $149.00 and I'd get a credit card company's "gift card, " worth $100 that I could "use to get cash." (Plus - you have to go through ANOTHER 90 minute time share presentation, there!)

It turns out you cannot get cash out of the gift card - you have to use it buy things at "designated" places! Seems like a "bait and switch"/rip-off, to me! Also, why should I have to do yet another time-share presentation, when I already did one, and supposedly earned my "free trip"?