Castaway Pools & Spas

5 stars
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4 stars
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3 stars
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2 stars
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1 stars
(4)
Category: Home & Garden

Contact Information
Vineland, New Jersey, United States

Phone number: 856 696 8882
www.castawaypool.com

Castaway Pools & Spas Reviews

October 30, 2008
Paid too much for pool
Never would have guessed a business as bad as Castaway ripping off hardworking people. Contracted back in October 2007 for a 38 x 16 inch 8 1/2 feet deep pool. Did not get the pool I ordered, becasuse I was told by John sr that they were not buying pools from that company. I was sold one of the pools that was on the property. Met with John jr. He took the 4, 000.00 deposit. Waited and waited to hear from them. Got ahold of John Sr. Most of my contact was with the Dad. He gave me the run around and the usual excuses of not being able to make it to the site due to numerous delays, problems with getting the equipment, rain, and no transportation for the workers.
Well he was taking too long and I called to ask John Sr. why had they not completed the installation. Well, he screamed and hollard at me over the phone. Telling me that he had to get some "free dirt" over to my house to help complete the job. Well after our little phone call and him laying me out, I called a lawyer. As soon as they got the letter, John Jr. was calling me to schedule the electric, cement and running of the pool. He was much nicer than the father.
The pool took over 9 months to install and only $30, 000.00, but it is completed. Many people tell me I paid too much. They were working in my backyard without permits. They took too long to finish and they lied and hurt many families.

I have been reading the board since they first placed the incident in the newspaper. I feel really bad about what the pool company did to so many "hardworking" people.
August 11, 2008
Still not done, threats of liens
The company told us they filed for permits and didn't, a building inspector showed up at our home to tell us work had to stop until permits were issued. John Jr said Theresa would go get permits. We waited a long time, finally called municipal building. They told us she requested permits but never paid for them so we went and paid for them ourselves after John Jr kept lying to us and telling us that the building inspector was making them wait for permit and giving them a hard time. Once we had permits it was one lie after another. If someone from there showed up it was almost like a miracle. Wouldn't answer our phone calls unless we called from unknown telephone numbers. Went and sat at office numerous times to wait to talk to John Jr. about no work getting done after many promises to come. He would never show up. It was one excuse after another. We would call everyday. Work started mar 31 2008 and was supposed to be complete in aprox 3 weeks, now isn't that a joke. Its now Aug 11 2008 and were still not done. My husband took off from work almost every time workers came here after we saw what poor work they did. My husband used to be a plumber and caught leaks before they backfilled and insisted that they do things correctly. No one supervises the workers and they honestly don't know what they are doing and don't care. John Jr. also Stopped payment on a check to a supplier that delivered materials to my home. I have rec'd threats from collection agents of a lien being put on my house because of his not making good on his check, I am still waiting for a release from the supplier that he made good on what he owes them. He still hasn't completely finished our job but is calling wanting final payment. Told him not until we get release from supplier, get final inspections, and job is totally complete. Then our inspector told us he was arrested in july for not having a contractors license and various other counts against him. We didn't see the complaint board website until it was too late. We just prayed he would do our job. I guess we are better off than some but we're not finished yet. God help us. We were given the same run around as everyone else by John Jr., John Sr., Theresa, Bernie and Andrea.
July 5, 2008
Theft by deception
Beware of Castaway Pools & Spas or Castaway Fiberglass Pools or any other similarly named outfit. Also beware of the name John Sr. and John Jr. (Dalrymple), Teresa Masker, Willie & Midge Kalai, Denny and Leslie Detamore, Dave Sutton and "Bernie" with an attitude. We met with John Dalrymple regarding a Trilogy pool in June 2007. John wrote up a contract and Denny and Leslie Detamore came to our home on June 24th, 2007 and took/stole our $5000.00 deposit w/ the promise of delivery and installation of our new pool on or around the 4th of July(2007), a year ago yesterday. Shortly thereafter, no one would answer our calls as to why we hadn't received delivery, etc of our new pool. Finally, John Jr. got on the phone in an extremely NASTY voice stating that they were having difficulty w/ the permits due to the oversized load... a stock excuse he used repeatedly, I have come to understand. Then Dave Sutton comes on board to the rescue with the promise of straightening everything out... Bernie answers the phone repeatedly in an impudent and cocky tone with the stock answer that "no one is available to speak to..." Then, finally in August after we come to realize that Castaway had been scamming innocent victims for YEARS, Midge and Willie Kalai send us a letter that they would return our $5000.00 in one month(August 2007). Guess what, folks? No deposit was ever refunded. Then we learned that Denny Detamore and his bible-belting family have been scamming numerous other families before and after they scammed us... and the folks at Trilogy, well, Ted Baudendistal the President of Trilogy in Fayetteville, TN refused to take any future calls from us, but told us he would continue to do business with Castaway as long as they paid their bills. How's that working for you, Ted? So here we are, over a year later with broken dreams and a hole in our bank account. I believe there will be retribution, but it will take a very long time... so please, DO NOT UNDER ANY CIRCUMSTANCES PUT YOUR FAITH IN ANYONE HAVING ANY CONNECTION WITH THE ABOVE-NAMED COMPANY OR PEOPLE... OR YOU TOO, WILL HAVE BROKEN DREAMS AND A HOLE IN YOUR BANK ACCOUNT!
July 5, 2008
Theft by deception
John Dalrymple wrote up a proposal at the Delsea Drive location and sold us a trilogy pool and on June 24th, 2007, Denny Detamore & his lovely wife Leslie came to our home to steal our $5000.00 deposit knowing all the while that we would never see a pool from Castaway... while telling us stories of how their young children were in Bible camp for the summer. (They had stolen deposits before and after ours... yes, you were very busy that month, weren't you Denny?) Willie & Midge Kalai promised to return our deposit in August, but almost one full calender year later, nothing but aggravation and a large hole in our bank account. Bernie, a sarcastic and smug SOB answers the phone with such attitude, I look forward to the day when justice is served for aiding and abetting. Dave Sutton also promised to make things right... Dave ... where are you? And Denny, hiding in the hills of West Virginia... you & your family will pay... just remember, the Lord will provide...

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