Approximately 3 years ago 2 men arrived at my home and sold us on a home security system. They represented themselves as working for Firstline Security. My account was then sold to SAI Security and now sold again like a ten dollar whore to CastleRock.
On June 23rd 2011 I sent a letter to Castle Rock (as this was at the end of my contract) and I received and email response from them indicating they could not accept my request and automatically renewed my account for another year. I contacted the customer service department and was told it would cost me $518.00 to buy out of the contract. Since June 23rd I receive no less than 3 calls a day asking me to submit my payment. I've tried several times to cancel and they refuse to do so.
I feel like I am being held hostage by this company with no where to turn.